Jose Santana is a Senior Analyst for Healthcare Monitor’s research services. He has conducted extensive research on the insurance industries with a focus on the online platforms, customer service capabilities and technological innovations offered to prospective individuals and members. Jose’s past involvement includes work on Annuity Monitor and Life Insurance Monitor. Jose has also authored and collaborated on a number of thought leadership pieces, projects and studies focusing on responsive web design, insurance product positioning, mobile transaction capabilities, cyber security and more.
Jose graduated from James Madison University in 2010 and has been a member of the Corporate Insight team since 2013.