Alumni Monitor provides competitive intelligence on best practices in the digital alumni experience, offering in-depth analysis of developments in alumni websites, mobile apps, and outreach communications.
RPMI examines the online and offline experience that leading retirement plan providers offer to plan sponsors and advisors. The services rounds out our research in the retirement plan industry and provides clients with an ongoing assessment of innovations in website content, design and functionality.
Healthcare Monitor examines the digital experience of leading group health insurance firms. Our unique research methodology offers healthcare providers a unique, first-hand look at the online capabilities including interactive tools, doctor locater tools and customer service.
This study analyzes the challenges that financial advisors face in serving their clients, the opportunities that exist for improving current customer satisfaction and acquiring new clients, and how the FA-client relationship is poised to evolve due to a host of industry, demographic and technological factors.
This report will review the experience offered by leading financial apps in the payments, banking and investing space while providing detailed walkthroughs of key mobile functionality, illustrated with screenshots, and discuss strengths, weaknesses, and other implications for the financial services industry.