October 2018 – Making a Statement: Reviewing Statement Content and Design

​Statements offer clarity around complex products and serve as a central way to communicate with customers. For some annuity account owners, receiving statements may be the only time they interact with the firm, making them a key influence on account owners’ perception of their contract and the firm. Clear, informative statements support annuity owners and preempt calls to the firm, saving time and money. Statements that clearly communicate annuity values will help account owners feel confident in their retirement plan, and firms that establish themselves as accessible and informative will position themselves to sell additional annuities to account owners. This report reviews statements from the 18 firms in the Annuity Monitor coverage group, assessing content and design.

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