Around the Brokerage Industry: MB Trading

by on Jun 11, 2014

CI’s Around the Brokerage Industry series reviews public websites and digital resources offered by leading brokerages and investment firms that fall outside of our E-Monitor and Broker Monitor coverage groups.

Founded in 1999 in El Segundo, California, MB Trading is a discount brokerage firm that is most prominently known for its Forex services. It offers desktop, mobile and web trading active trader platforms that together compose its MBT Software Suite. Aside from Forex trading, these platforms offer clients direct trading access to NASDAQ, NYSE and AMEX securities, options and e-mini futures through a proprietary order routing system known as MBTX.

Homepage and Navigation
Though not the most sophisticated in appearance, the firm’s homepage is eye-catching and includes a rotating image display that features links to pricing and product information. It is divided up into several tabs – Stocks, Futures, Options, FOREX, Software, Developers, Partners, Brokerage and Support – and also provides links to the firm’s Facebook, Twitter and YouTube accounts.

MB Trading Public Site Homepage
MB Trading Public Site Homepage
Tools and Pricing
MB Trading offers seven trading platforms in total, including the new cTrader designed specifically for Forex trading. The cTrader platform offers algorithmic, DOM and advanced trading directly from charts. In addition to providing a wide variety of trading platforms, the firm offers relatively low fees, among which are a $4.95 flat stock trade fee, as little as $0.15 per options contract if the total number of contracts traded is above 250, and a $4.95 broker assisted trades fee.

cTrader Description Video
Online Community and Customer Service
MB Trading offers an extensive online community – MBT World– from which current and potential clients (to a more limited degree) can access features such as free webinars, blogs, an idea exchange section, calculators and tutorials to name a few.

MBT World Online Community
MBT World Online Community
The main way in which the firm differentiates itself from other discount brokerages is in its customer service offerings. 24/7 customer software support is provided between Sunday 5pm EST and Friday 5pm EST. Furthermore, in addition to live chat and email options, clients can request one-on-one Skype support. The firm also offers a useful “At Your Service” program that allows clients to grant an MB Trading technical support representative temporary access to their computer while communicating over the phone. Through this service, the representative is able to teach clients (in real time) the features of the MBT Desktop and assist with any technical difficulties that may arise.

Concluding Thoughts
Overall, MB Trading provides detailed public site product information and a wide array of forex-dedicated tools and resources to clients and non-clients alike. The overall design of the public site (specifically, the rather dreary black and dark green color scheme) could be improved as it appears outdated in parts. In general, however, the site is well laid-out and security-specific product information including corresponding trading fees, commissions and account types is easily accessible and informative.