Gina DeCorla

Gina is a Research Associate for Bank Monitor and Credit Card Monitor at Corporate Insight.

Email: gdecorla@corporateinsight.com

Author's Posts

October 2018 Trends & Highlights: Security, Social Campaigns and New Online Tools and Mobile Features

November 14, 2018 by
Security Updates and Resources – Many firms focused commentary on National Cybersecurity Awareness Month and made security updates accordingly. Six firms highlight the month through banner images and notifications on their public sites. The public site homepages of American Funds and Charles Schwab featured promotional sections with cybersecurity tips. Bank of America and PNC Bank […]

Coming Together: Capital One and Capital One 360 Unification

October 26, 2018 by
Over the last few years, Capital One 360 gradually lost aspects of its own branding, moving toward a unified design with Capital One and an improved user experience. The 360 branding changed its design, navigation and content to merge with the legacy branding. Here’s a timeline of the unification, which began in January of 2016: […]

September 2018 Trends & Highlights: Discontinuations, Current Trends and Website Overhauls

October 16, 2018 by
Removals and Discontinuations – In September, many firms removed insignificant site pages to focus on a more simple and straightforward customer service experience. Capital One no longer promotes the Capital One Café on the public site. E*TRADE removed its private site Cash Management page, which offered links to cash management tools. Lincoln Financial Group removed […]

August 2018 Trends & Highlights: Updated Mobile App Capabilities, Customer Servicing Resources and New Investment and Financial Services Products

September 19, 2018 by
TRENDING  Mobile Capability Updates – Across various industries, 12 firms updated their mobile app capabilities with new and refreshed features. Bank of America enhanced the Spending & Budgeting tool in its Android app with new tabs for Income, Transactions and Cash Flow. Capital One’s app now includes the ability to change a debit card ATM […]

July 2018 Trends & Highlights: Updated Private Site and Mobile App Capabilities, Partnerships and Banking Product Launch

August 08, 2018 by
TRENDING Private Site Capabilities and Journey Updates – Across multiple industries, 10 firms updated their private site capabilities and online journeys, with a focus on transfer and bill pay functionality. Charles Schwab clients can now transfer positions between Schwab brokerage accounts. Wells Fargo now displays bill pay history from the last 24 months—increased from 90 […]

June 2018 Trends & Highlights: Product and Security Updates, Navigation Changes, New Technology, and Redesigns

July 10, 2018 by
TRENDING Product Updates and Launches – Across multiple industries, 23 firms launched new products or updated existing ones. Matching moves made by the Federal Reserve, American Century, AXA, BB&T, Capital One, Charles Schwab, Chase, Citibank, E*TRADE, Fidelity, Legg Mason, Lord Abbett, Merrill Edge, MFS, PIMCO, PNC Bank, TD Ameritrade and Wells Fargo increased rates on […]

Digital Platforms Take Initiatives to Help the Unbanked

April 06, 2018 by
A large proportion (73% of the population) of Southeast Asian consumers are classified as either underbanked or unbanked. While the underbanked have some form of insufficient representation by financial institutions, the unbanked have no deposit accounts and inhibited access to basic financial services. Some of these individuals rely on cash or other alternatives like payday […]

Voice Technology on the Rise in Digital Banking

March 02, 2018 by
Financial institutions are exploring innovative ways to simplify everyday banking tasks with voice technology supplemented by artificial intelligence, such as USAA’s Siri-based account search. At some firms, voice recognition technology reflects an advancement toward biometric banking while at others voice commands offer the potential for mobile banking to become entirely hands free. Identifying customers through […]

Bank Monitor Awards: Advanced Capabilities for Person-to-Person Payments

January 22, 2018 by
Though the ability to transfer funds in and out of bank accounts has always been fundamental to online banking, over the last year, digital person-to-person transactions have dominated the payment industry. Users cite convenience as the primary reason they have adopted P2P payments as leading platforms make the process both fast and simple. In response […]

Credit Card Monitor Awards: Noteworthy Transaction History and Search Tools

January 18, 2018 by
All firms provide clients with the standard features to view and search through transaction history. The Transaction History and Search Tools category in this year’s Credit Card Monitor Awards Report aims to discover the complementary and varied options that firms offer to clients, adding to overall functionality and quality. The report lists examples of best-in-class […]