Gina DeCorla

Gina is a Research Associate for Bank Monitor and Credit Card Monitor at Corporate Insight.


Author's Posts

September 2018 Trends & Highlights: Discontinuations, Current Trends and Website Overhauls

October 16, 2018 by
Removals and Discontinuations – In September, many firms removed insignificant site pages to focus on a more simple and straightforward customer service experience. Capital One no longer promotes the Capital One Café on the public site. E*TRADE removed its private site Cash Management page, which offered links to cash management tools. Lincoln Financial Group removed […]

August 2018 Trends & Highlights: Updated Mobile App Capabilities, Customer Servicing Resources and New Investment and Financial Services Products

September 19, 2018 by
TRENDING  Mobile Capability Updates – Across various industries, 12 firms updated their mobile app capabilities with new and refreshed features. Bank of America enhanced the Spending & Budgeting tool in its Android app with new tabs for Income, Transactions and Cash Flow. Capital One’s app now includes the ability to change a debit card ATM […]

July 2018 Trends & Highlights: Updated Private Site and Mobile App Capabilities, Partnerships and Banking Product Launch

August 08, 2018 by
TRENDING Private Site Capabilities and Journey Updates – Across multiple industries, 10 firms updated their private site capabilities and online journeys, with a focus on transfer and bill pay functionality. Charles Schwab clients can now transfer positions between Schwab brokerage accounts. Wells Fargo now displays bill pay history from the last 24 months—increased from 90 […]

June 2018 Trends & Highlights: Product and Security Updates, Navigation Changes, New Technology, and Redesigns

July 10, 2018 by
TRENDING Product Updates and Launches – Across multiple industries, 23 firms launched new products or updated existing ones. Matching moves made by the Federal Reserve, American Century, AXA, BB&T, Capital One, Charles Schwab, Chase, Citibank, E*TRADE, Fidelity, Legg Mason, Lord Abbett, Merrill Edge, MFS, PIMCO, PNC Bank, TD Ameritrade and Wells Fargo increased rates on […]

Digital Platforms Take Initiatives to Help the Unbanked

April 06, 2018 by
A large proportion (73% of the population) of Southeast Asian consumers are classified as either underbanked or unbanked. While the underbanked have some form of insufficient representation by financial institutions, the unbanked have no deposit accounts and inhibited access to basic financial services. Some of these individuals rely on cash or other alternatives like payday […]

Voice Technology on the Rise in Digital Banking

March 02, 2018 by
Financial institutions are exploring innovative ways to simplify everyday banking tasks with voice technology supplemented by artificial intelligence, such as USAA’s Siri-based account search. At some firms, voice recognition technology reflects an advancement toward biometric banking while at others voice commands offer the potential for mobile banking to become entirely hands free. Identifying customers through […]

Bank Monitor Awards: Advanced Capabilities for Person-to-Person Payments

January 22, 2018 by
Though the ability to transfer funds in and out of bank accounts has always been fundamental to online banking, over the last year, digital person-to-person transactions have dominated the payment industry. Users cite convenience as the primary reason they have adopted P2P payments as leading platforms make the process both fast and simple. In response […]

Credit Card Monitor Awards: Noteworthy Transaction History and Search Tools

January 18, 2018 by
All firms provide clients with the standard features to view and search through transaction history. The Transaction History and Search Tools category in this year’s Credit Card Monitor Awards Report aims to discover the complementary and varied options that firms offer to clients, adding to overall functionality and quality. The report lists examples of best-in-class […]

New KeyBank Savings Account the First to Tie Rates and APYs to Proprietary Financial Wellness Score

January 04, 2018 by
KeyBank moved away from a traditional approach to savings accounts by launching the Key Active Saver Account. This unique account incorporates rewards that correspond to the firm-branded financial wellness tool, HelloWallet. HelloWallet provides information and resources to simplify setting budgets, managing savings and achieving financial objectives. Customers can assess their financial situation through a personal, […]

On the Horizon: Ensuring Container Security in a Cloud Environment

December 11, 2017 by
The trend that rapidly gained momentum over the last couple of years: container tools. Accelerating from early stages, these tools are moving beyond testing phases, with companies now putting them into production. The vice president of technology strategy at IBM explains that containers are a “key element” that the company approaches with a forward-looking perspective. […]