Henry Marshall

Henry is a Research Associate for P&C Insurance Monitor at Corporate Insight.

Email: hmarshall@corporateinsight.com

Author's Posts

Faster Than the Speed of Insurance: Two Firms Are Redefining Convenience in the P&C Industry

November 29, 2017 by
Voice-assistance, face-scanning capabilities and artificial intelligence are just a few of the technological advancements P&C firms are embracing to improve the user experience. A common goal behind these various technologies is to make different aspects of the insurance process as quick and convenient as possible. Two new players in the P&C insurance industry have made […]

Progressive Introduces New Flo Chatbot through Facebook Messenger

November 03, 2017 by
The growth of artificial intelligence technology has given rise to chatbots, and significantly decreased the amount of human interaction involved in customer service. From conversational responses with tone and emotion to basic suggested questions, chatbots are reshaping the way that users find solutions and firms improve their accessibility. Progressive is the latest firm to employ […]

USAA Introduces Siri-Based Account Search

October 26, 2017 by
With the rise of voice-assistant technology has come a flourishing market of artificial intelligence devices such as the Amazon Echo and Google Home product series, with increasingly more robust voice-assistant capabilities. The digital mobile experience is certainly no exception, with Apple’s Siri and Google Assistant becoming more prevalent among the mobile insurance, banking and finance […]

P&C Quarterly Mobile Highlights and Innovations

October 19, 2017 by
Mobile technology in the property and casualty (P&C) insurance space saw an eventful third quarter of 2017, with changes ranging from design updates to the addition of new features and Amazon Alexa capabilities. In September, Safeco became the first firm tracked by P&C Monitor to offer a new promotion through its Amazon Alexa Insurance Advisor […]

The Rise of Voice-Assistant Technology Among P&C Firms

September 20, 2017 by
Much of the future innovation in the property and casualty (P&C) insurance field likely lies within artificial intelligence (AI) technology, with six of the largest firms boasting a voice-enabled assistant as another way to communicate with customers. However, it is the depth of capability and extensiveness of this interaction that will set firms apart as […]

Disaster Relief: Expanding P&C Digital Resources after Hurricanes Harvey and Irma

September 18, 2017 by
In the wake of Hurricane Harvey and Hurricane Irma, P&C insurance firms are taking advantage of the digital experience to serve as a resource in the recovery of two storms that brought immense destruction to Texas, Florida and the lower east coast. Billions of dollars in damage and thousands of displaced citizens will pose a […]

P&C Quarterly Mobile Highlights and Innovations

August 11, 2017 by
Over the past several months, P&C firms have continued to expand mobile capabilities, with changes spanning from new in-app payment options to updated designs. With these mobile innovations, firms demonstrate an industry-wide emphasis on customization, cross-platform experience consistency, efficient customer service and navigation-centric design. In June, Farmer’s updated its one-time payment option by allowing clients […]