October 09, 2017 by Javonni Judd The past 12 months have been busy for American Express, which has been making large pushes to expand its presence in the lending space. The newest launch applies to owners of Amex’s consumer credit cards. The Pay It Plan It feature enables cardholders to pay off part of their balance, and defer larger transactions for […]
July 19, 2017 by Javonni Judd This past June, U.S. Bank concluded a massive campaign to celebrate LGBT Pride in 33 cities across the country. In the digital space, the firm launched a Pride microsite of Stories and Insights with tips for customers and prospects on everything from same-sex wedding planning to auto loans, with occasional tie-ins to visit the bank’s […]
January 12, 2017 by Javonni Judd Corporate Insight’s annual Bank Monitor Awards showcases leaders in the industry within six categories. Here, we offer a preview of the Desktop Site Transfers and Payments category, where we examined design and functionality in presentations and journeys for account holders to set up and manage transfers. Here’s what the medalists have in common, which sets […]
January 12, 2017 by Javonni Judd We are excited to announce the release of Corporate Insight’s 2016 Monitor Awards, our annual reports that recognize firms across our coverage groups for excellence in the digital user experience they offer prospects, clients and advisors. For more information about the awards and trends that we have observed over the last year, please see our news […]
October 21, 2015 by Javonni Judd In September, Ally announced it reached one million customers. To commemorate the occasion, they unfurled a campaign that included a social media blitz, announcements and videos thanking customers. Moreover, 2,300 lucky customers received gift cards to reflect the 2,300 days it took the firm to hit the one million mark. The firm also has created […]
July 14, 2015 by Javonni Judd This month, Corporate Insight is adding USAA to its Bank Monitor coverage group. A financial institution with a long history of working with U.S. servicemen, USAA has expanded its presence in recent years through aggressive branding and advertising, to the point that most Americans are now familiar with the firm. USAA’s growing scope and exposure […]
June 16, 2015 by Javonni Judd In the ongoing battle for customers, online presence is the occasional ally and oft-times blockade to firms hoping to wrangle real-time opinions, praises and meaningful engagement of customers and prospects. Most banks take to social media and websites to promote their volunteer efforts, community work and announcements or promotions for banking features and products alike. […]
February 17, 2015 by Javonni Judd A recurring theme across banking services is that the U.S. lags behind many countries in terms of easy, timely transfers and access to money between banks and people.[i] As a result, firms use in-house systems for immediate transfers within the bank, and options for expedited service across them. The drawback? A hefty fee, to receive and send money in some cases such as wire and expedited ACH transfers.