Author's Posts

Whitepaper – Credit Card Privacy: A Closer Look at Online Privacy Policies

October 03, 2013 by
A major complaint among cardholders is the lack of awareness and control around how their personal information is used by credit card companies. While there are many responsible card issuers across the industry that do not share client information with third parties, not all issuers effectively communicate these consumer-friendly policies to cardholders. Credit Card Privacy: A Closer Look at Online Privacy Policies examines how leading card issuers display privacy policies online and what options they provide to cardholders wishing to limit or stop the sharing of personal data.

Banks Remain Focused On ATM Innovation

May 02, 2013 by
As we posted last week, Bank of America recently introduced an innovative new ATM that allows tellers to assist customers with ATM transactions via real-time video. Bank of America isn’t the only firm that is working to redesign and enhance the ATM customer experience. Chase, Citibank, PNC Bank and Wells Fargo have also introduced a number of advanced ATM features. The most common feature among the banks is the ability for the ATM to dispense smaller denomination bills ($1 and $5 in addition to $20 and $100 bills).

Crisis Communications – Boston Marathon Bombing

April 29, 2013 by
It has been two weeks since the tragic events at the Boston Marathon. In that time, several financial institutions have taken to their websites to address the situation and offer their condolensces and support for the city of Boston. Below, we take a look at some of the different types of messaging our coverage firms posted online in the wake of this unfortunate incident:

Bank of America Launches Next-Generation ATM with Video Teller Assistance

April 24, 2013 by
Earlier this month, Bank of America announced the launch of a new ATM with Teller Assist. The new ATMs offer a range of banking services and allow customers to speak directly with a teller via real-time video during regular and extended hours (see image below). Tellers will be able to provide support in both English and Spanish, can assist customers in cashing checks for an exact amount (including receiving change), and can help execute cash withdrawals in a variety of denominations ($1, $5, $20 and $100).