The Corporate Insight Blog tracks the latest digital trends, news, and insights across financial services with a focus on the digital and mobile user experience.
Olivia is a Research Associate for Retirement Plan Monitor and Retirement Plan Monitor - Institutional at Corporate Insight.
Email: ojack@corporateinsight.com
In reviewing online documentation capabilities for Corporate Insight’s latest Retirement Plan Monitor Report, a selection of best practices stands out in three areas: findability, document suites and delivery preference management. Findability Best Practices Centralize documents in a findable location: Integrate delivery preference management within document suite – Firms should let users modify their delivery preferences […]
The emergence of plan health data and tools that intuitively communicate critical plan and aggregated participant metrics continues to be the most prominent trend within the digital plan sponsor arena. At the start of 2017, 40% of firms within the Retirement Plan Monitor – Institutional coverage set offered some sort of plan health tool. Since […]
Each February, Corporate Insight’s Retirement Plan Monitor – Institutional service releases a Plan Sponsor Update Report that reviews major plan sponsor site enhancements, highlights emerging trends and offers forecasts for the digital sponsor space. This year, 43% of coverage group firms released significant enhancements that we analyze in the report. There was moderate consistency regarding […]
It is not even midway through February, and already half of Retirement Plan Monitor’s 20 coverage group firms have introduced new educational content to participant websites this year. Five firms added tools, and another five added resources that cover retirement and financial wellness topics. For the past two years, the Year in Review portion of […]
Over the course of 2017, multiple Retirement Plan Monitor coverage group firms launched new mobile apps and revamped existing apps, integrating more account data, introducing transaction capabilities and harnessing new mobile technologies to add app features. These are all welcomed enhancements as Americans continue to increase their already-high level of dependency on mobile devices for […]
The retirement industry continues to seek ways to better engage participants with the retirement planning process and more effectively communicate the status of their portfolios. As a result, the retirement portfolio summary user experience has evolved and resulted in three key trends: the rise in distinct homepages and account-specific dashboards, increased dashboard or homepage retirement […]
The topic of how to drive engagement among defined contribution plan participants is one of the most prevalent conversations in the retirement plan industry today. It is also a topic that pervades both our Retirement Plan Monitor and Retirement Plan Monitor – Institutional research; employee engagement resources was the topic of our October RPM – […]
Over the past two years, one of the most prominent trends in the digital retirement space has been the proliferation and evolution of retirement educational resources. Recordkeepers have consistently introduced new resources to participant sites, building out educational centers that cover comprehensive selections of retirement topics. The quality of resources continues to improve, and many […]
Sufficiently preparing for retirement can be a daunting task for many participants, but properly gauging retirement readiness can be equally arduous. Peer comparison features provide an intuitive way to help participants understand their progress toward achieving their retirement income goals, offering valuable context to data that may otherwise be less meaningful to participants. Peer comparisons […]
Leading financial websites across the banking, credit card and brokerage industries commonly provide secure message centers that allow customers to send messages easily to their financial institutions and often include additional capabilities. But as is often the case, retirement plan sponsor websites have not quite caught up, and only three firms—Charles Schwab, Principal and Vanguard—of […]