May 16, 2017 by Sean Cunningham At Corporate Insight, while tracking the ever-changing property and casualty insurance landscape, it is easy to see how technology impacts the customer experience and how firms adapt. Innovation has been centralized around the mobile experience in recent years, but with the development of new technologies—such as Amazon Alexa voice-recognition technology, for example—firms continue to explore […]
April 18, 2017 by Sean Cunningham Corporate Insight recently conducted a comprehensive survey assessing P&C firms’ customer website and mobile platforms to determine not only best practices in user experience development but also demographics of property and casualty insurance customers: 97% of respondents hold auto policies, 70% have home policies and 20% own renters policies. Interestingly, 100% of those surveyed said […]
April 05, 2017 by Sean Cunningham P&C firms got off to a fast start to 2017 in their embrace of mobile technology, with changes spanning from minor tweaks to the addition of completely new apps. In February, Safeco ended its streak as one of the last firms in our coverage group without a mobile app. The firm’s new app is unique […]
January 20, 2017 by Sean Cunningham P&C firms continued to embrace mobile technology through the end of 2016, with changes spanning from minor tweaks, such as updated profile sections, to one firm’s addition of full-fledged in-app ridesharing functionalities. During 2016’s final quarter, GEICO implemented one of the year’s most noteworthy mobile innovations when it integrated Lyft into its mobile app. While […]
November 10, 2016 by Sean Cunningham In the third quarter of 2016, P&C firms embraced new technology and continued to adapt to new mobile features, with both Allstate and GEICO adding 3D Touch access for applicable devices. This quarter, however, the most innovative use of mobile technology came from Liberty Mutual and its subsidiary firm Safeco as they became the first […]
August 02, 2016 by Sean Cunningham Whether it’s the nostalgia, the new technology or the need to “catch ‘em all,” Pokémon GO has taken the nation by storm. While the augmented reality game’s explosion has been a tremendous business success, the obsession of its user base has led to a number of safety concerns that are impacting the insurance industry in very real ways.
July 19, 2016 by Sean Cunningham Rather than revamp or overhaul their mobile apps in Q2 2016, firms are using the time to fine tune their clients’ user experience. Continuing the trend of advancing their mobile device technology, Allstate, Nationwide and Progressive implemented Touch ID login, while Liberty Mutual added 3D Touch access for applicable devices.
April 07, 2016 by Sean Cunningham Mobile technology in the P&C insurance industry grows in importance as more and more clients expect to handle all their financials through their smartphones, which created the opportunity for us to introduce the Quarterly P&C Mobile Trends, Highlights and Innovation blog series. For firms, coming up with new ways to improve the customer experience on […]
March 01, 2016 by Sean Cunningham Google announced that it suspended its Google Compare service, all but admitting defeat in its efforts to enter the auto insurance market. Google has seemingly succeeded at everything it has done, but its attempt to enter the auto insurance market has failed (for the moment) due to the firm neglecting the importance of independent agents […]
October 22, 2015 by Sean Cunningham Esurance is introducing a potentially revolutionary way for clients to buy insurance with Esurance Pay Per Mile. This mileage-based insurance offering is now available in Oregon and could expand nationwide if it proves successful. The logic behind the Pay Per Mile plan is both simple and sensible: customers who walk or bike to work but […]