Will Carlson

Will is a Research Associate for Bank Monitor and Credit Card Monitor at Corporate Insight.

Email: wcarlson@corporateinsight.com

Author's Posts

Introducing Zelle: Banks Play Catch-Up to Venmo in the Person-to-Person Payments Space

April 21, 2017 by
Last February, Bank of America was the first of a group of banks to implement Zelle into its mobile app. A mobile person-to-person payments service, Zelle allows users to send, receive and split payments within mobile banking apps. Bank of America, Chase, Citi and Wells Fargo are leading a group of 19 banks to gain […]

The New and Improved Platinum Card: American Express Makes Moves to Attract High-Income Customers

March 28, 2017 by
American Express recently announced significant changes to the Platinum card, its premier travel card. The changes come at a time when Platinum card dominance has been diminished as other firms have introduced new travel and luxury cards, like the Sapphire Reserve card from Chase. The Sapphire Reserve card became so popular following its late summer […]

Bank of America Opens Automated Branches for Digital Banking

March 15, 2017 by
Bank of America recently rolled out its first three automated banking centers in Minneapolis and Denver, coming at a time when many banks, BofA included, have closed branches to cut costs. So, what exactly is an automated branch, and what services does it provide (or fail to provide) its banking customers? When you walk into […]

No Match for NerdWallet: Evaluating the Card-Seeking Experience of First-Time Customers

February 02, 2017 by
Despite the generally huge emphasis of credit card product advertising on issuers’ public sites, industry giants provide little in the way of resources for customers looking to open their first credit card. The major credit card companies tend to be well-known, so young customers will go directly to an issuer’s website in search of resources […]