August 2013: Online Account Management

For this Bank Monitor Report, we investigated the online account management services offered by each firm, focusing on the main areas of the 16 firms tracked by Bank Monitor – private site navigation and design, recent activity and statement center, bill pay and transfer capabilities, and self-service features. Though all firms provide these features and tools, each bank offers its own variation. We also call attention to any especially notable and interesting tools or features on each bank’s private site. We analyzed these firms according to the following criteria:

  • What form of navigation do the firms use?
  • Do the firms offer a variety of bill pay and transfer capabilities?
  • What type of self-service features do the firms offer?

Of the 16
Bank Monitor firms, two firms in this report currently use a left-side menu as their primary form of navigation; all other firms offer horizontal top navigation bars with tabs. Similarly, only one firm does not offer flyout menus or a secondary navigation bar, and instead requires clients to go to each tab’s landing page in order to access related pages and tools. Every firm in this report allows clients to make both single and recurring fund movements within their payments and transfers sections. Seven firms utilize Fiserv for their bill pay platforms, while two firms instead use Metavante Payments to supply their bill pay interface.

 

Additional Key findings include:

  • One firm offers a secondary navigation bar in addition to flyout menus, allowing users to easily access any page within the site.
  • Person-to-person payments are now offered by seven firms, all of which utilize the Popmoney platform, except for one firm that utilizes an in-house service.