December 2016 – 2016 Monitor Awards

Welcome to the 15th annual Bank Monitor Awards Report, which highlights the best online and mobile banking account tools and features offered by firms in key areas. The categories selected for this annual report cover only private site features, including the account maintenance capabilities that most impact the customer experience. In this report, we provide examples of the best in class for each of the online and smartphone tools covered and explain why we consider these features to be industry leaders. We distribute Corporate Insight Monitor Awards in gold, silver or bronze based on the quality of outstanding features and tools.