Welcome to the 16th annual Bank Monitor Awards Report, which highlights the best online and mobile banking account tools and features offered by firms in six key areas. The categories selected for this annual report cover private site features, including the account maintenance capabilities that most impact the customer experience. In this report, we provide examples of the best in class for each of the online and mobile app tools covered and explain why we consider these features to be industry leaders. We distribute awards in gold, silver or bronze based on the quality of outstanding features and tools.
The gold medal is reserved for the most robust and valuable tools, those that most closely achieve the ideal combination of important features and intuitive functionality. The silver medal goes to tools that offer great value but lack in some of the outstanding qualities of the leaders, and the bronze medal recognizes those tools or features that are imperfect but still offer account holders a valuable experience. This report does not attempt to rank banking firms on an overall quality basis. Accordingly, certain well-rounded bank sites may receive relatively few medals while other sites may earn multiple awards without offering a complete experience for bank customers. In the table below, we outline the 14 medal-winning Bank Monitor firms within our six categories.