December 11, 2017

Trending in 2017: Life Insurance Sales Move Online

As 2017 comes to an end, we’re looking back at some of the year’s financial industry trends. This post is part of a series examining notable patterns and highlights. Life insurance firms have offered online guaranteed issue policy applications for years but only recently began allowing online applications for underwritten policies. With premiums based on […]

November 14, 2017

Haven Life Launches Facebook Messenger Chatbot Quote Tool

In a study released in April 2017, the market research firm Celent profiled the modern online insurance consumer, concluding that a substantial subset (29%) would prefer to interact with insurers through digital channels such as a mobile app, website, social media platform or chatbot. Other intriguing survey findings include that 78% of social media users […]

November 08, 2017

John Hancock Vitality Combines Rewards with Education

John Hancock’s Vitality program combines education and rewards to encourage clients to eat fruits and vegetables and exercise regularly. The program rewards clients for purchasing healthy foods and recently made headlines for expanding its Apple Watch discount offer to every client, promoting the expansion as motivation for clients to exercise more and earn lower watch […]

October 31, 2017

John Hancock Vitality Program Celebrates Halloween

The John Hancock Vitality program offers premium discounts for healthy activities and generates significantly more client engagement than traditional life insurance policies, with clients interacting with the firm an average of 22 times each month. This frequent contact lets John Hancock connect with clients not only about topics directly related to life insurance—such as new […]

October 25, 2017

Annuity and Life Insurance Product Update – Q3 2017

This slide deck examines new product releases from annuity carriers and life insurers covered in our Annuity Monitor and Life Insurance Monitor research services. Inside, we provide a rundown of the new products introduced on the firms’ websites in the third quarter of 2017 and highlight their key features. If you are unable to access […]

October 05, 2017

Comprehensive Compliance Tools Protect Advisors

The Office of Management and Budget recently approved the Department of Labor’s request to delay full implementation of its widely discussed fiduciary rule from January 1, 2018 to June 1, 2019. Despite this decision, the annuity industry still needs to prepare to comply with the rule and educate advisors on upcoming changes. Two firms—AmeriLife and […]

September 07, 2017

More Firms Join the Trend to Solicit Feedback

As consumers grow more accustomed to the ability to rate and comment on the businesses they patronize, it’s important that firms keep pace with their clients’ expectations and needs. One way to do this is to ask for direct feedback on firm’s offerings and for suggestions for improvement. A wave of life insurance and annuity […]