April 13, 2017

Join our Webinar: Making Mobile Apps Easier to Navigate

App navigation can be surprisingly complicated. Although apps have had years to develop best practices and conventions, there is still disagreement about the best methods of navigation. Corporate Insight recently conducted user testing in its in-house usability lab to get a firsthand perspective on clients’ feelings toward the navigation methods and strategies employed by mainstream […]

March 15, 2017

Bank of America Opens Automated Branches for Digital Banking

Bank of America recently rolled out its first three automated banking centers in Minneapolis and Denver, coming at a time when many banks, BofA included, have closed branches to cut costs. So, what exactly is an automated branch, and what services does it provide (or fail to provide) its banking customers? When you walk into […]

January 12, 2017

Bank Monitor Awards: Chase, Citi, Bank of America and Ally Lauded for Desktop Site Transfers and Payments

Corporate Insight’s annual Bank Monitor Awards showcases leaders in the industry within six categories. Here, we offer a preview of the Desktop Site Transfers and Payments category, where we examined design and functionality in presentations and journeys for account holders to set up and manage transfers. Here’s what the medalists have in common, which sets […]

January 12, 2017

2016 Gold Monitor Awards Winners: Banking

We are excited to announce the release of Corporate Insight’s 2016 Monitor Awards, our annual reports that recognize firms across our coverage groups for excellence in the digital user experience they offer prospects, clients and advisors. For more information about the awards and trends that we have observed over the last year, please see our news […]

October 25, 2016

Alternative Providers Top Traditional Banks’ P2P Services in Our New Mobile Banking Audit

For decades, banks have for the most part competed against other banks and credit unions to be the cash management and transactional hub of the American consumer’s financial life. In recent years, however, many start-ups have emerged to challenge this position, offering inexpensive alternatives to traditional banking services. Like other financial services start-ups, these innovators […]

October 04, 2016

Wells Fargo Addresses Misconduct

Amid backlash from consumers and lawmakers alike, Wells Fargo took steps to address the recent news of wrongful sales practices on its main public site. The firm opened over two million unauthorized accounts in a span of five years. While the press releases, statements and letters describe the event and the subsequent actions taken to […]

July 28, 2016

Slide Deck: Credit Card Product Update – 2016 Q1 & Q2

The Credit Card Product Update slide deck examines new product releases from 11 credit card carriers in the Credit Card Monitor coverage group in the first half of 2016. Inside, we highlight basic fee information, rewards criteria and specific standout features unique to each card and include a chart showing what firms feature which digital payment services for their product offerings.

July 11, 2016

Credit Card and Bank Matrix Insights – Q2 2016

As part of our Monitor Services, Corporate Insight provides clients with a quarterly analysis of key features and/or products, presented in the form of a matrix. The two Credit Card Monitor and two Bank Monitor matrices give our clients an in-depth view of the online platforms and offerings of the major U.S. issuers. Furthermore, they […]