November 14, 2018

October 2018 Trends & Highlights: Security, Social Campaigns and New Online Tools and Mobile Features

Security Updates and Resources – Many firms focused commentary on National Cybersecurity Awareness Month and made security updates accordingly. Six firms highlight the month through banner images and notifications on their public sites. The public site homepages of American Funds and Charles Schwab featured promotional sections with cybersecurity tips. Bank of America and PNC Bank […]

October 31, 2018

Can Chase’s New You Invest Service Disrupt the Self-Directed Trading Scene?

With the August 29 launch of You Invest, J.P. Morgan Chase tries its hand at self-directing trading services, joining the ranks of Wells Fargo Advisors and Merrill Edge. You Invest provides free or discounted trading with an initial $0 account minimum. The firm is attempting to draw more assets by targeting passive investors, Millennials and […]

October 16, 2018

September 2018 Trends & Highlights: Discontinuations, Current Trends and Website Overhauls

Removals and Discontinuations – In September, many firms removed insignificant site pages to focus on a more simple and straightforward customer service experience. Capital One no longer promotes the Capital One Café on the public site. E*TRADE removed its private site Cash Management page, which offered links to cash management tools. Lincoln Financial Group removed […]

October 04, 2018

Time Is Money: The Growing Popularity of Smartwatch Banking

In August 2017, Fitbit introduced Fitbit Pay alongside its Ionic smartwatch. Three days later, Garmin followed suit with Garmin Pay, which it announced with its Vívoactive 3 smartwatch. Fitbit Pay and Garmin Pay allow smartwatch owners to access their checking accounts via their smartwatches for in-store purchases. Since the introduction of these payment services, seven […]

September 19, 2018

August 2018 Trends & Highlights: Updated Mobile App Capabilities, Customer Servicing Resources and New Investment and Financial Services Products

TRENDING  Mobile Capability Updates – Across various industries, 12 firms updated their mobile app capabilities with new and refreshed features. Bank of America enhanced the Spending & Budgeting tool in its Android app with new tabs for Income, Transactions and Cash Flow. Capital One’s app now includes the ability to change a debit card ATM […]

August 08, 2018

July 2018 Trends & Highlights: Updated Private Site and Mobile App Capabilities, Partnerships and Banking Product Launch

TRENDING Private Site Capabilities and Journey Updates – Across multiple industries, 10 firms updated their private site capabilities and online journeys, with a focus on transfer and bill pay functionality. Charles Schwab clients can now transfer positions between Schwab brokerage accounts. Wells Fargo now displays bill pay history from the last 24 months—increased from 90 […]

August 01, 2018

Citizens Bank Explores Open Banking

Corporate Insight recently attended the Citizens Challenge, a hackathon sponsored by Citizens Bank in partnership with the Open Bank Project at District Hall in Boston. The three-day event invited participants—ranging from coders to entrepreneurs—to improve customer experience by building an app with application programming interfaces. Enabling developers to access data through open APIs is a […]

July 10, 2018

June 2018 Trends & Highlights: Product and Security Updates, Navigation Changes, New Technology, and Redesigns

TRENDING Product Updates and Launches – Across multiple industries, 23 firms launched new products or updated existing ones. Matching moves made by the Federal Reserve, American Century, AXA, BB&T, Capital One, Charles Schwab, Chase, Citibank, E*TRADE, Fidelity, Legg Mason, Lord Abbett, Merrill Edge, MFS, PIMCO, PNC Bank, TD Ameritrade and Wells Fargo increased rates on […]