October 16, 2018

September 2018 Trends & Highlights: Discontinuations, Current Trends and Website Overhauls

Removals and Discontinuations – In September, many firms removed insignificant site pages to focus on a more simple and straightforward customer service experience. Capital One no longer promotes the Capital One Café on the public site. E*TRADE removed its private site Cash Management page, which offered links to cash management tools. Lincoln Financial Group removed […]

October 04, 2018

Time Is Money: The Growing Popularity of Smartwatch Banking

In August 2017, Fitbit introduced Fitbit Pay alongside its Ionic smartwatch. Three days later, Garmin followed suit with Garmin Pay, which it announced with its Vívoactive 3 smartwatch. Fitbit Pay and Garmin Pay allow smartwatch owners to access their checking accounts via their smartwatches for in-store purchases. Since the introduction of these payment services, seven […]

September 19, 2018

August 2018 Trends & Highlights: Updated Mobile App Capabilities, Customer Servicing Resources and New Investment and Financial Services Products

TRENDING  Mobile Capability Updates – Across various industries, 12 firms updated their mobile app capabilities with new and refreshed features. Bank of America enhanced the Spending & Budgeting tool in its Android app with new tabs for Income, Transactions and Cash Flow. Capital One’s app now includes the ability to change a debit card ATM […]

August 08, 2018

July 2018 Trends & Highlights: Updated Private Site and Mobile App Capabilities, Partnerships and Banking Product Launch

TRENDING Private Site Capabilities and Journey Updates – Across multiple industries, 10 firms updated their private site capabilities and online journeys, with a focus on transfer and bill pay functionality. Charles Schwab clients can now transfer positions between Schwab brokerage accounts. Wells Fargo now displays bill pay history from the last 24 months—increased from 90 […]

August 01, 2018

Citizens Bank Explores Open Banking

Corporate Insight recently attended the Citizens Challenge, a hackathon sponsored by Citizens Bank in partnership with the Open Bank Project at District Hall in Boston. The three-day event invited participants—ranging from coders to entrepreneurs—to improve customer experience by building an app with application programming interfaces. Enabling developers to access data through open APIs is a […]

July 10, 2018

June 2018 Trends & Highlights: Product and Security Updates, Navigation Changes, New Technology, and Redesigns

TRENDING Product Updates and Launches – Across multiple industries, 23 firms launched new products or updated existing ones. Matching moves made by the Federal Reserve, American Century, AXA, BB&T, Capital One, Charles Schwab, Chase, Citibank, E*TRADE, Fidelity, Legg Mason, Lord Abbett, Merrill Edge, MFS, PIMCO, PNC Bank, TD Ameritrade and Wells Fargo increased rates on […]

May 10, 2018

Credit Card Debt? No Problem!

Credit card debt plagues many Americans. The total owed by consumers in 2017 reached $931 billion, according to a survey by Nerd Wallet. Many people swipe their cards too often and then realize they cannot afford the payments, and falling behind can lead to an endless cycle. About 41% percent of Americans admit that unnecessary […]

April 30, 2018

Amazon Sets Sights on Retail Banking

A recent Bain study found that 74% of adults aged 18 to 24 expect to buy a financial product from technology firms in the next five years. Additionally, survey respondents of all ages ranked Amazon nearly as high as banks for trust with their money. Given the announcement that there are more than 100 million […]

April 06, 2018

Digital Platforms Take Initiatives to Help the Unbanked

A large proportion (73% of the population) of Southeast Asian consumers are classified as either underbanked or unbanked. While the underbanked have some form of insufficient representation by financial institutions, the unbanked have no deposit accounts and inhibited access to basic financial services. Some of these individuals rely on cash or other alternatives like payday […]

April 05, 2018

Playing Games While Building Savings Is a Blast

Nearly half of all Americans play video games, yet only a third have more than a thousand dollars saved for an emergency. A new fintech startup called Blast hopes to combine the increasingly popular pastime with saving for the future. Unlike other attempts to gamify savings that create entirely new experiences, Blast works alongside existing […]