Online banks entice customers by offering checking and savings accounts with high APYs, while traditional banks' APY rates have remained relatively unchanged for the last five years.
Retail banks have been gradually adding debit card management services to their websites and mobile apps to help customers handle situations like misplacing or losing cards or even forgetting their ATM PINs. In the last six months, Corporate Insight’s (CI) Bank Monitor and Mobile Monitor publications reported that six banks from our coverage sets introduced […]
Credit card APRs are at an all-time high. The steady rise in rates in recent years can be in part attributed to ongoing Federal Reserve funds rate hikes—the Fed has bumped interest rates nine times in the last five years alone, leading to an increase from .25% to 2.5%. While the Fed is easy to […]
The mobile channel has become a strategic priority for financial services firms looking to attract and retain younger clients. Nearly all large and mid-sized financial intuitions allocate sizeable budgets devoted to improving their mobile properties, focusing on mobile app enhancements. In 2018, Corporate Insight’s Mobile Monitor service saw banks, card providers, brokerages and asset management […]
In Corporate Insight’s recent survey of online banking users, 82% rated website design and ease of use as either Very Important or Extremely Important. Because efficient private site navigation structures are vital to a bank website’s overall usability, Corporate Insight evaluated both the main menus that facilitate navigation across sites (primary navigation) and the more […]
The Credit Card Product Update slide deck examines new product releases from 11 credit card carriers in the Credit Card Monitor coverage group in 2017.
December 2018 Trends & Highlights: New Private Site Capabilities, Market Outlook Resources, Rebranding and Private Site Revamp
TRENDING New Private Site Capabilities – Seven firms across our coverage groups introduced new capabilities to their private sites in the past month. Hartford Funds added a My Favorites feature, which allows financial advisors to save funds and resources to a central location as well as access their profile, order history, cart and subscription center. […]
To judge overdraft fees holistically for each firm in the Bank Monitor coverage group, Corporate Insight’s November Report imagined a nightmare scenario—in which an account holder incurred the daily maximum number of overdraft fees, as well as an overdraft protection transfer fee and the minimum extended overdraft fee—then calculated the total fees each firm would […]
October 2018 Trends & Highlights: Security, Social Campaigns and New Online Tools and Mobile Features
Security Updates and Resources – Many firms focused commentary on National Cybersecurity Awareness Month and made security updates accordingly. Six firms highlight the month through banner images and notifications on their public sites. The public site homepages of American Funds and Charles Schwab featured promotional sections with cybersecurity tips. Bank of America and PNC Bank […]
Anyone using virtual assistants on a daily basis knows they are still firmly in the emerging technology category. The technology’s immaturity is evident in the lack of sophisticated commands they can accurately follow and the still-limited engagement of third-party apps. One sign of development in the FinTech space, however, is the recent update of the […]