August 08, 2018

July 2018 Trends & Highlights: Updated Private Site and Mobile App Capabilities, Partnerships and Banking Product Launch

TRENDING Private Site Capabilities and Journey Updates – Across multiple industries, 10 firms updated their private site capabilities and online journeys, with a focus on transfer and bill pay functionality. Charles Schwab clients can now transfer positions between Schwab brokerage accounts. Wells Fargo now displays bill pay history from the last 24 months—increased from 90 […]

July 10, 2018

June 2018 Trends & Highlights: Product and Security Updates, Navigation Changes, New Technology, and Redesigns

TRENDING Product Updates and Launches – Across multiple industries, 23 firms launched new products or updated existing ones. Matching moves made by the Federal Reserve, American Century, AXA, BB&T, Capital One, Charles Schwab, Chase, Citibank, E*TRADE, Fidelity, Legg Mason, Lord Abbett, Merrill Edge, MFS, PIMCO, PNC Bank, TD Ameritrade and Wells Fargo increased rates on […]

June 12, 2018

May 2018 Trends & Highlights: Product Updates, Firm Campaigns and Apple Business Chat

TRENDING Product Updates and Launches – Across multiple industries, 21 firms made changes to their coverage set by either launching new products or updating existing ones. Matching moves made by the Federal Reserve, Ally Bank, Ameriprise, Bank of America, Capital One, Chase, KeyBank, Schwab Bank, TD Ameritrade, USAA and Wells Fargo increased rates on certain […]

May 10, 2018

Credit Card Debt? No Problem!

Credit card debt plagues many Americans. The total owed by consumers in 2017 reached $931 billion, according to a survey by Nerd Wallet. Many people swipe their cards too often and then realize they cannot afford the payments, and falling behind can lead to an endless cycle. About 41% percent of Americans admit that unnecessary […]

April 30, 2018

Amazon Sets Sights on Retail Banking

A recent Bain study found that 74% of adults aged 18 to 24 expect to buy a financial product from technology firms in the next five years. Additionally, survey respondents of all ages ranked Amazon nearly as high as banks for trust with their money. Given the announcement that there are more than 100 million […]

April 06, 2018

Digital Platforms Take Initiatives to Help the Unbanked

A large proportion (73% of the population) of Southeast Asian consumers are classified as either underbanked or unbanked. While the underbanked have some form of insufficient representation by financial institutions, the unbanked have no deposit accounts and inhibited access to basic financial services. Some of these individuals rely on cash or other alternatives like payday […]

April 05, 2018

Playing Games While Building Savings Is a Blast

Nearly half of all Americans play video games, yet only a third have more than a thousand dollars saved for an emergency. A new fintech startup called Blast hopes to combine the increasingly popular pastime with saving for the future. Unlike other attempts to gamify savings that create entirely new experiences, Blast works alongside existing […]

March 07, 2018

Starbucks Consumers Are in for a Rewarding Experience

With the average American spending $1,100 annually on coffee and more Americans than ever gravitating toward gourmet coffee (up more than 350% since 1999), the growing prominence of specialty brews is no secret. Consumers are prioritizing getting their caffeine fix over even important budget items like investing, with one-third of Americans spending more on coffee […]

March 06, 2018

Back to the Future: Wells Fargo Opts for Robust Access over Mobile Optimization in New Private Site Navigation

In a move that seemingly goes against the trend of making sites optimal for mobile devices, Wells Fargo’s latest overhaul of its private site navigation transitions the firm from mobile-friendly slideout menus linking to overview pages to extensive flyout menus providing access to all site pages. Despite its seamless cross-platform spread, the firm’s previous slideout […]

March 02, 2018

Voice Technology on the Rise in Digital Banking

Financial institutions are exploring innovative ways to simplify everyday banking tasks with voice technology supplemented by artificial intelligence, such as USAA’s Siri-based account search. At some firms, voice recognition technology reflects an advancement toward biometric banking while at others voice commands offer the potential for mobile banking to become entirely hands free. Identifying customers through […]