May 01, 2017

Fingerprint Authentication Moves to Plastic: Mastercard Takes Big Step in Card Security

Following in the ideological footsteps of the chip technology first introduced to major U.S. card networks in 2012, Mastercard recently unveiled new credit cards that will further combat identity theft concerns via a fingerprint sensor built into the card. After pilot testing in South Africa, followed by trials in Europe and Asia, the new technology […]

April 13, 2017

View Webinar Recording: Making Mobile Apps Easier to Navigate

App navigation can be surprisingly complicated. Although apps have had years to develop best practices and conventions, there is still disagreement about the best methods of navigation. Corporate Insight recently conducted user testing in its in-house usability lab to get a firsthand perspective on clients’ feelings toward the navigation methods and strategies employed by mainstream […]

March 28, 2017

The New and Improved Platinum Card: American Express Makes Moves to Attract High-Income Customers

American Express recently announced significant changes to the Platinum card, its premier travel card. The changes come at a time when Platinum card dominance has been diminished as other firms have introduced new travel and luxury cards, like the Sapphire Reserve card from Chase. The Sapphire Reserve card became so popular following its late summer […]

February 02, 2017

No Match for NerdWallet: Evaluating the Card-Seeking Experience of First-Time Customers

Despite the generally huge emphasis of credit card product advertising on issuers’ public sites, industry giants provide little in the way of resources for customers looking to open their first credit card. The major credit card companies tend to be well-known, so young customers will go directly to an issuer’s website in search of resources […]

January 19, 2017

Credit Card Monitor Awards: USAA, Discover and Bank of America Excel in Mobile Self-Service and Help

The Mobile Self-Service and Help category is the Credit Card Monitor Awards Report category with the greatest variation of offerings between firms. With the ever-increasing popularity of banking by smartphone, up 4% from 2014 to 2015, credit card issuers should take the opportunity to improve their apps’ self-service and help tools. Firms rank well in […]

January 19, 2017

2016 Gold Monitor Awards Winners: Credit Cards

We are excited to announce the release of Corporate Insight’s 2016 Monitor Awards, our annual reports that recognize firms across our coverage groups for excellence in the digital user experience they offer prospects, clients and advisors. For more information about the awards and trends that we have observed over the last year, please see our news […]

July 28, 2016

Slide Deck: Credit Card Product Update – 2016 Q1 & Q2

The Credit Card Product Update slide deck examines new product releases from 11 credit card carriers in the Credit Card Monitor coverage group in the first half of 2016. Inside, we highlight basic fee information, rewards criteria and specific standout features unique to each card and include a chart showing what firms feature which digital payment services for their product offerings.