February 02, 2017

No Match for NerdWallet: Evaluating the Card-Seeking Experience of First-Time Customers

Despite the generally huge emphasis of credit card product advertising on issuers’ public sites, industry giants provide little in the way of resources for customers looking to open their first credit card. The major credit card companies tend to be well-known, so young customers will go directly to an issuer’s website in search of resources […]

January 19, 2017

Credit Card Monitor Awards: USAA, Discover and Bank of America Excel in Mobile Self-Service and Help

The Mobile Self-Service and Help category is the Credit Card Monitor Awards Report category with the greatest variation of offerings between firms. With the ever-increasing popularity of banking by smartphone, up 4% from 2014 to 2015, credit card issuers should take the opportunity to improve their apps’ self-service and help tools. Firms rank well in […]

January 19, 2017

2016 Gold Monitor Awards Winners: Credit Cards

We are excited to announce the release of Corporate Insight’s 2016 Monitor Awards, our annual reports that recognize firms across our coverage groups for excellence in the digital user experience they offer prospects, clients and advisors. For more information about the awards and trends that we have observed over the last year, please see our news […]

July 28, 2016

Slide Deck: Credit Card Product Update – 2016 Q1 & Q2

The Credit Card Product Update slide deck examines new product releases from 11 credit card carriers in the Credit Card Monitor coverage group in the first half of 2016. Inside, we highlight basic fee information, rewards criteria and specific standout features unique to each card and include a chart showing what firms feature which digital payment services for their product offerings.

July 11, 2016

Credit Card and Bank Matrix Insights – Q2 2016

As part of our Monitor Services, Corporate Insight provides clients with a quarterly analysis of key features and/or products, presented in the form of a matrix. The two Credit Card Monitor and two Bank Monitor matrices give our clients an in-depth view of the online platforms and offerings of the major U.S. issuers. Furthermore, they […]

February 24, 2016

2015 Gold Monitor Award Winners: Credit Cards

Corporate Insight’s 2015 Monitor Awards are out! The awards honor financial services firms for excellence in the online user experience they offer prospects, clients and advisors. Throughout the month of February, we will be releasing a series of slide decks highlighting the firms that received Gold Monitor Awards. Each of the nine slide decks will focus on […]