Credit card holders want to know how their rewards points are calculated.
Credit Card Website Benchmarking Highlights Firms Can Improve their Account Servicing and Rewards Interfaces
Corporate Insight’s recent survey of 1,884 consumer credit card holders gathered insights into their expectations, behaviors, preferences and satisfaction rates with their card issuers. Our benchmarking Audit service indicates that even leading card issuers have room for improvement if they want to deliver compelling digital experiences to card holders.
A review of the Apple Card in terms of its security features, other interesting reward-earning and payment aspects and potential alert-related drawbacks.
Credit card APRs are at an all-time high. The steady rise in rates in recent years can be in part attributed to ongoing Federal Reserve funds rate hikes—the Fed has bumped interest rates nine times in the last five years alone, leading to an increase from .25% to 2.5%. While the Fed is easy to […]
The ability to track progress through visual feedback should be a part of all digital journeys. Speed and efficiency strengthen the quality of web and mobile interfaces. Exceptional app interfaces provide progress meters to inform users how close they are to completing a task. In a recent report, Corporate Insight evaluated the mobile card payment […]
The mobile channel has become a strategic priority for financial services firms looking to attract and retain younger clients. Nearly all large and mid-sized financial intuitions allocate sizeable budgets devoted to improving their mobile properties, focusing on mobile app enhancements. In 2018, Corporate Insight’s Mobile Monitor service saw banks, card providers, brokerages and asset management […]
The Credit Card Product Update slide deck examines new product releases from 11 credit card carriers in the Credit Card Monitor coverage group in 2017.
Targeting recent college graduates, Fidelity’s new Five Money Musts program incorporates gamification and personal finance education strategies to jump start the next generation of investors. The game lets users make financial decisions as a recent graduate, including which job offer to take, where to live, how much to contribute to a 401(k) versus student loans […]
July 2018 Trends & Highlights: Updated Private Site and Mobile App Capabilities, Partnerships and Banking Product Launch
TRENDING Private Site Capabilities and Journey Updates – Across multiple industries, 10 firms updated their private site capabilities and online journeys, with a focus on transfer and bill pay functionality. Charles Schwab clients can now transfer positions between Schwab brokerage accounts. Wells Fargo now displays bill pay history from the last 24 months—increased from 90 […]
June 2018 Trends & Highlights: Product and Security Updates, Navigation Changes, New Technology, and Redesigns
TRENDING Product Updates and Launches – Across multiple industries, 23 firms launched new products or updated existing ones. Matching moves made by the Federal Reserve, American Century, AXA, BB&T, Capital One, Charles Schwab, Chase, Citibank, E*TRADE, Fidelity, Legg Mason, Lord Abbett, Merrill Edge, MFS, PIMCO, PNC Bank, TD Ameritrade and Wells Fargo increased rates on […]