Last month, Corporate Insight released its annual e-Monitor Awards and Digital Advice Monitor Awards reports. These reports detail the best features of online brokerages and robo advisor platforms, respectively, across a handful of key areas such as Product Offerings, Account Information and Mobile Capabilities. In our analyses, we review the offerings and capabilities provided by […]
Corporate Insight released its annual Monitor Awards research reports, which recognize excellence in the digital experience of the asset management sector. The top-performing offerings received gold, silver and bronze awards.
Subscription models provide an opportunity for the financial services industry to attract Millennials.
Learn how digital advice startups are attempting to differentiate themselves from incumbent competitors.
Merrill Lynch Pilots New Hybrid Robo Amid Growing Investor Demand for Advisor Support in Digitally Managed Accounts
Merrill Lynch is piloting a new hybrid digital advice offering for its managed account suite, Merrill Guided Investing with Advisor, according to a recent ADV filing. Positioned as a combination of Merrill’s pure-robo (Merrill Guided Investing) and its traditional managed service (Select Portfolios), the new platform offers clients access to the full digital account experience […]
Corporate Insight (CI) just published our latest study, The Road to Digital Wellness, revealing the gap between what healthcare insurance members want from their insurers’ mobile apps and the capabilities that exist today. Drawing on our 2018 survey of over 1,200 insurance web and/or mobile users, the study provides insight into best practice examples in […]
Last month, private equity firm Warburg Pincus infused virtual RIA Facet Wealth with $33 million in Series A funding. The Baltimore-based startup, founded in 2016, differentiates itself in a commoditized digital advice marketplace with an unconventional client acquisition strategy, fee-for-service pricing structure and call-center-based advice delivery model. None of these strategies are unique in a […]
In August 2018, Corporate Insight conducted the financial services industry’s first in-depth survey of digital advice customers and prospects. The survey helped create complex profiles of digital advice customers, uncovering their expectations, behaviors, preferences and satisfaction rates with their robo provider’s technology and overall service. In September 2018, Corporate Insight’s Digital Advice Monitor analyzed the […]
Removals and Discontinuations – In September, many firms removed insignificant site pages to focus on a more simple and straightforward customer service experience. Capital One no longer promotes the Capital One Café on the public site. E*TRADE removed its private site Cash Management page, which offered links to cash management tools. Lincoln Financial Group removed […]
Fidelity recently debuted Cora, a prototype virtual reality (VR) H pioneered by Fidelity Labs and built using the new Amazon Sumerian VR application platform. Though not available to the general public, Cora serves as a proof of concept for what a VR assistant available to retail investors might look like in the near future and […]