February 19, 2019

Progress in eDelivery Offerings since 2016

In addition to its environmental and financial benefits, paperless delivery—or eDelivery—allows clients to view account-related documents with one click. In the January 2019 P&C Insurance Monitor Report, we analyzed all 19 of our coverage group firms’ eDelivery services and promotional efforts. Leading firms promote easily findable, dedicated eDelivery pages that facilitate seamless private site and […]

February 13, 2019

The Latest Trends and Innovations in Mobile Finance – Slide Deck

The mobile channel has become a strategic priority for financial services firms looking to attract and retain younger clients. Nearly all large and mid-sized financial intuitions allocate sizeable budgets devoted to improving their mobile properties, focusing on mobile app enhancements. In 2018, Corporate Insight’s Mobile Monitor service saw banks, card providers, brokerages and asset management […]

January 28, 2019

Recent P&C Mobile Trends, Highlights & Innovations

P&C firms devoted significant time and effort to improving their mobile apps in 2018. The space was an area of intense competition: several coverage group firms released new tools and features, while five—Amica, Chubb, Liberty Mutual, Nationwide and State Farm—launched brand-new apps, often with drastic structural changes.   Amica introduced a new app in September […]

December 11, 2018

November 2018 Trends & Highlights: Navigational Changes, Mobile Updates, New App and Public Site Revamp

TRENDING Navigational Changes –In November, 15 firms across six monitor coverage groups updated aspects of their navigational organization. Many firms reorganized or consolidated existing content. American Century now categorizes the commentaries in its Insight flyout menu by asset type and key topics instead of by intended audience. American Express now separates Benefits and Rewards into […]

November 19, 2018

Mobile Trends and Opportunities in Digital Health: Study Now Available

Corporate Insight (CI) just published our latest study, The Road to Digital Wellness, revealing the gap between what healthcare insurance members want from their insurers’ mobile apps and the capabilities that exist today. Drawing on our 2018 survey of over 1,200 insurance web and/or mobile users, the study provides insight into best practice examples in […]

November 14, 2018

October 2018 Trends & Highlights: Security, Social Campaigns and New Online Tools and Mobile Features

Security Updates and Resources – Many firms focused commentary on National Cybersecurity Awareness Month and made security updates accordingly. Six firms highlight the month through banner images and notifications on their public sites. The public site homepages of American Funds and Charles Schwab featured promotional sections with cybersecurity tips. Bank of America and PNC Bank […]

October 26, 2018

Decoding Robo Customers: Key Findings on Millennial Digital Advice Users

In August 2018, Corporate Insight conducted the financial services industry’s first in-depth survey of digital advice customers and prospects. The survey helped create complex profiles of digital advice customers, uncovering their expectations, behaviors, preferences and satisfaction rates with their robo provider’s technology and overall service. In September 2018, Corporate Insight’s Digital Advice Monitor analyzed the […]

October 19, 2018

Property & Casualty Insurance Monitor Firms Experiment with Augmented Reality

Over the past two months, USAA and Allstate released augmented reality (AR) features on their mobile apps, representing insurers’ initial foray into the space. The AR market is expected to explode and reach nearly $210 billion by 2022, adding layers of digital information over users’ real world settings. The enhanced experience of AR differs from […]

July 26, 2018

TIAA Shakes Up the Plan Sponsor Digital Space with New Mobile App

In our research at Corporate Insight, we often refer to the proliferation of mobile platforms within the retirement industry as a sign of modernization and innovation. For the past two years, our Monitor Awards have discussed a burgeoning, industry-wide investment in native apps. Earlier this year, we published a blog post that considered the influx […]