December 11, 2018

November 2018 Trends & Highlights: Navigational Changes, Mobile Updates, New App and Public Site Revamp

TRENDING Navigational Changes –In November, 15 firms across six monitor coverage groups updated aspects of their navigational organization. Many firms reorganized or consolidated existing content. American Century now categorizes the commentaries in its Insight flyout menu by asset type and key topics instead of by intended audience. American Express now separates Benefits and Rewards into […]

November 19, 2018

Mobile Trends and Opportunities in Digital Health: Study Now Available

Corporate Insight (CI) just published our latest study, The Road to Digital Wellness, revealing the gap between what healthcare insurance members want from their insurers’ mobile apps and the capabilities that exist today. Drawing on our 2018 survey of over 1,200 insurance web and/or mobile users, the study provides insight into best practice examples in […]

November 14, 2018

October 2018 Trends & Highlights: Security, Social Campaigns and New Online Tools and Mobile Features

Security Updates and Resources – Many firms focused commentary on National Cybersecurity Awareness Month and made security updates accordingly. Six firms highlight the month through banner images and notifications on their public sites. The public site homepages of American Funds and Charles Schwab featured promotional sections with cybersecurity tips. Bank of America and PNC Bank […]

October 26, 2018

Decoding Robo Customers: Key Findings on Millennial Digital Advice Users

In August 2018, Corporate Insight conducted the financial services industry’s first in-depth survey of digital advice customers and prospects. The survey helped create complex profiles of digital advice customers, uncovering their expectations, behaviors, preferences and satisfaction rates with their robo provider’s technology and overall service. In September 2018, Corporate Insight’s Digital Advice Monitor analyzed the […]

October 19, 2018

Property & Casualty Insurance Monitor Firms Experiment with Augmented Reality

Over the past two months, USAA and Allstate released augmented reality (AR) features on their mobile apps, representing insurers’ initial foray into the space. The AR market is expected to explode and reach nearly $210 billion by 2022, adding layers of digital information over users’ real world settings. The enhanced experience of AR differs from […]

July 26, 2018

TIAA Shakes Up the Plan Sponsor Digital Space with New Mobile App

In our research at Corporate Insight, we often refer to the proliferation of mobile platforms within the retirement industry as a sign of modernization and innovation. For the past two years, our Monitor Awards have discussed a burgeoning, industry-wide investment in native apps. Earlier this year, we published a blog post that considered the influx […]

July 10, 2018

June 2018 Trends & Highlights: Product and Security Updates, Navigation Changes, New Technology, and Redesigns

TRENDING Product Updates and Launches – Across multiple industries, 23 firms launched new products or updated existing ones. Matching moves made by the Federal Reserve, American Century, AXA, BB&T, Capital One, Charles Schwab, Chase, Citibank, E*TRADE, Fidelity, Legg Mason, Lord Abbett, Merrill Edge, MFS, PIMCO, PNC Bank, TD Ameritrade and Wells Fargo increased rates on […]

July 03, 2018

P&C Quarterly Mobile Highlights and Innovations

Following a stellar first quarter of 2018, property and casualty insurance firms continued to innovate in the second quarter by embracing the latest technology, employing dramatic design updates and improving accessibility on mobile platforms. April was an important month for mobile app features, as two firms in our P&C Insurance Monitor coverage group sought to […]

June 12, 2018

May 2018 Trends & Highlights: Product Updates, Firm Campaigns and Apple Business Chat

TRENDING Product Updates and Launches – Across multiple industries, 21 firms made changes to their coverage set by either launching new products or updating existing ones. Matching moves made by the Federal Reserve, Ally Bank, Ameriprise, Bank of America, Capital One, Chase, KeyBank, Schwab Bank, TD Ameritrade, USAA and Wells Fargo increased rates on certain […]