The Corporate Insight Blog tracks the latest digital trends, news, and insights across financial services with a focus on the digital and mobile user experience.
Liberty Mutual debuted Alex, a digital policy advisor on its public site Customer Support page and its private site. Out of the 19 firms tracked by the Property & Casualty Insurance Monitor, only two other firms offer public site virtual assistants: Nationwide and USAA. Alex is a unique tool as it has different capabilities, acting […]
Nationwide recently announced the launch of SmartMiles, a new auto insurance policy targeting low-mileage drivers. SmartMiles uses a pay-per-mile model, ideally saving drivers on their insurance premiums while providing the same coverage as a traditional auto policy. The firm first entered the telematics space in 2011 with SmartRide, a program that rewards safe driving habits […]
P&C firms devoted significant time and effort to improving their mobile apps in 2018. The space was an area of intense competition: several coverage group firms released new tools and features, while five—Amica, Chubb, Liberty Mutual, Nationwide and State Farm—launched brand-new apps, often with drastic structural changes. Amica introduced a new app in September […]
The insurance industry is historically slow to adapt, often placing it behind the curve when it comes to digital innovations. With 2019 underway, many people still call insurance brokers on the phone and legacy systems continue to hinder insurers’ efforts to fully embrace modern technology. However, the industry is surprisingly at the forefront in using […]
Last month, Corporate Insight attended the 2018 Society of Insurance Research National Conference in New Orleans. Robert Mozeika from Munich RE set the stage in his keynote address when he asserted that the “industry is ripe for change” thanks to the large quantities of data that insurers are collecting. He positioned data as the “new […]
Over the past two months, USAA and Allstate released augmented reality (AR) features on their mobile apps, representing insurers’ initial foray into the space. The AR market is expected to explode and reach nearly $210 billion by 2022, adding layers of digital information over users’ real world settings. The enhanced experience of AR differs from […]
Following a stellar first quarter of 2018, property and casualty insurance firms continued to innovate in the second quarter by embracing the latest technology, employing dramatic design updates and improving accessibility on mobile platforms. April was an important month for mobile app features, as two firms in our P&C Insurance Monitor coverage group sought to […]
When Corporate Insight attended the 2018 Auto Insurance Report National Conference, host Brian Sullivan predicted that we are at least five years away from a fully autonomous car. Recent setbacks to Tesla’s and Uber’s autonomous research programs indicate that numerous hurdles remain before a vehicle is designed that can drive itself completely independently of a […]
Mobile technology in the property and casualty insurance space saw an eventful first quarter of 2018 with dramatic design updates, robust new features and the addition of new Google Assistant and Amazon Alexa capabilities. February was an important month for mobile app updates, as two firms in our P&C Insurance Monitor coverage group sought to […]
Mobile technology in the property and casualty (P&C) insurance space saw an eventful third quarter of 2017, with changes ranging from design updates to the addition of new features and Amazon Alexa capabilities. In September, Safeco became the first firm tracked by P&C Monitor to offer a new promotion through its Amazon Alexa Insurance Advisor […]