September 20, 2017

The Rise of Voice-Assistant Technology Among P&C Firms

Much of the future innovation in the property and casualty (P&C) insurance field likely lies within artificial intelligence (AI) technology, with six of the largest firms boasting a voice-enabled assistant as another way to communicate with customers. However, it is the depth of capability and extensiveness of this interaction that will set firms apart as […]

May 16, 2017

How to Crack the Digital Code: The Future for P&C Firms

At Corporate Insight, while tracking the ever-changing property and casualty insurance landscape, it is easy to see how technology impacts the customer experience and how firms adapt. Innovation has been centralized around the mobile experience in recent years, but with the development of new technologies—such as Amazon Alexa voice-recognition technology, for example—firms continue to explore […]

May 16, 2017

AIR Conference Takeaways

This year’s Auto Insurance Report National Conference (AIR) in Florida featured informative presentations on a wide variety of topics including behavioral data, auto insurance affordability, automated accident reporting and self-driving vehicles. Host Brian Sullivan closes each conference with a much-anticipated Twenty Trends presentation reviewing the conference’s key topics. Since this year marks the 20th AIR […]

May 11, 2017

Lemonade Insurance for Sale: A Review of Lemonade’s Renters Quote Journey

Lemonade is a new peer-to-peer insurance startup that launched in September 2016 selling home and renters policies in New York and Illinois. Set to reinvent the insurance business model, Lemonade leverages technology and transparency to create a simple, seamless customer experience. The firm takes a 20% flat fee from premiums and gives back any unclaimed […]

April 18, 2017

Survey Confirms Importance of Bundling Promotions

Corporate Insight recently conducted a comprehensive survey assessing P&C firms’ customer website and mobile platforms to determine not only best practices in user experience development but also demographics of property and casualty insurance customers: 97% of respondents hold auto policies, 70% have home policies and 20% own renters policies. Interestingly, 100% of those surveyed said […]

April 18, 2017

Insurance Coverage Behind the Login: A Look into the Jewelers Mutual Private Site Platform

Corporate Insight’s Property & Casualty Insurance Monitor tracks trends, highlights and innovations among the industry’s leading insurance providers. We review the information, services and resources available online from each firm’s website. Below is a walkthrough of the private site sections and capabilities of Jewelers Mutual, which provides insurance coverage to personal policy holders and jewelers […]

January 23, 2017

P&C Monitor Awards: GEICO, USAA, Liberty Mutual and Allstate Provide Superior Mobile Apps

P&C Insurance Monitor is pleased to present our annual report recognizing the top websites and mobile features of coverage group property and casualty insurers. This year, we identify industry leaders across six high-level categories: Public Homepage, Private Homepage, Mobile App, Bill Pay, Homeowners Quote Tools, and Safety and Preparation Resources. We now provide an overview […]