Corporate Insight recently conducted a comprehensive survey assessing P&C firms’ customer website and mobile platforms to determine not only best practices in user experience development but also demographics of property and casualty insurance customers: 97% of respondents hold auto policies, 70% have home policies and 20% own renters policies. Interestingly, 100% of those surveyed said […]
Corporate Insight’s Property & Casualty Insurance Monitor tracks trends, highlights and innovations among the industry’s leading insurance providers. We review the information, services and resources available online from each firm’s website. Below is a walkthrough of the private site sections and capabilities of Jewelers Mutual, which provides insurance coverage to personal policy holders and jewelers […]
P&C firms got off to a fast start to 2017 in their embrace of mobile technology, with changes spanning from minor tweaks to the addition of completely new apps. In February, Safeco ended its streak as one of the last firms in our coverage group without a mobile app. The firm’s new app is unique […]
P&C Insurance Monitor is pleased to present our annual report recognizing the top websites and mobile features of coverage group property and casualty insurers. This year, we identify industry leaders across six high-level categories: Public Homepage, Private Homepage, Mobile App, Bill Pay, Homeowners Quote Tools, and Safety and Preparation Resources. We now provide an overview […]
We are excited to announce the release of Corporate Insight’s 2016 Monitor Awards, our annual reports that recognize firms across our coverage groups for excellence in the digital user experience they offer prospects, clients and advisors. For more information about the awards and trends that we have observed over the last year, please see our news […]
P&C firms continued to embrace mobile technology through the end of 2016, with changes spanning from minor tweaks, such as updated profile sections, to one firm’s addition of full-fledged in-app ridesharing functionalities. During 2016’s final quarter, GEICO implemented one of the year’s most noteworthy mobile innovations when it integrated Lyft into its mobile app. While […]
We recently attended the Property Insurance Report National Conference (PIR) in Monarch Beach, California hosted by Brian Sullivan of Risk Information. The conference is a highly regarded event for the property insurance industry where leading carriers and researchers share insights into major trends. We saw many engaging, valuable presentations covering a wide variety of topics, […]
In the third quarter of 2016, P&C firms embraced new technology and continued to adapt to new mobile features, with both Allstate and GEICO adding 3D Touch access for applicable devices. This quarter, however, the most innovative use of mobile technology came from Liberty Mutual and its subsidiary firm Safeco as they became the first […]
Whether it’s the nostalgia, the new technology or the need to “catch ‘em all,” Pokémon GO has taken the nation by storm. While the augmented reality game’s explosion has been a tremendous business success, the obsession of its user base has led to a number of safety concerns that are impacting the insurance industry in very real ways.
Rather than revamp or overhaul their mobile apps in Q2 2016, firms are using the time to fine tune their clients’ user experience. Continuing the trend of advancing their mobile device technology, Allstate, Nationwide and Progressive implemented Touch ID login, while Liberty Mutual added 3D Touch access for applicable devices.