April 03, 2019

Meet Alex: Liberty Mutual’s New Digital Policy Advisor

Liberty Mutual debuted Alex, a digital policy advisor on its public site Customer Support page and its private site. Out of the 19 firms tracked by the Property & Casualty Insurance Monitor, only two other firms offer public site virtual assistants: Nationwide and USAA. Alex is a unique tool as it has different capabilities, acting […]

March 06, 2019

Nationwide Launches New Telematics Program SmartMiles

Nationwide recently announced the launch of SmartMiles, a new auto insurance policy targeting low-mileage drivers. SmartMiles uses a pay-per-mile model, ideally saving drivers on their insurance premiums while providing the same coverage as a traditional auto policy. The firm first entered the telematics space in 2011 with SmartRide, a program that rewards safe driving habits […]

February 19, 2019

Progress in eDelivery Offerings since 2016

In addition to its environmental and financial benefits, paperless delivery—or eDelivery—allows clients to view account-related documents with one click. In the January 2019 P&C Insurance Monitor Report, we analyzed all 19 of our coverage group firms’ eDelivery services and promotional efforts. Leading firms promote easily findable, dedicated eDelivery pages that facilitate seamless private site and […]

February 07, 2019

P&C Firms Respond to Government Shutdown

President Trump signed a bill on January 25 to temporarily reopen the government after a 35-day shutdown that impacted 800,000 federal employees. While the property and casualty insurance industry is mostly state regulated, there is a potential for increased filings of lawsuits and insurance claims in cases of longer-term shutdowns. Most troubling, the Federal Emergency […]

January 28, 2019

Recent P&C Mobile Trends, Highlights & Innovations

P&C firms devoted significant time and effort to improving their mobile apps in 2018. The space was an area of intense competition: several coverage group firms released new tools and features, while five—Amica, Chubb, Liberty Mutual, Nationwide and State Farm—launched brand-new apps, often with drastic structural changes.   Amica introduced a new app in September […]

January 25, 2019

What Blockchain Technology Could Mean for P&C Insurance in 2019

The insurance industry is historically slow to adapt, often placing it behind the curve when it comes to digital innovations. With 2019 underway, many people still call insurance brokers on the phone and legacy systems continue to hinder insurers’ efforts to fully embrace modern technology. However, the industry is surprisingly at the forefront in using […]

December 06, 2018

2018 PIR Conference Takeaways

Corporate Insight recently attended the 2018 Property Insurance Report National Conference at the beautiful Ritz-Carlton in Laguna Niguel, California. Every year, host Brian Sullivan of Risk Information invites industry leaders and key decision makers to offer their takes on the latest industry trends and home-related products and services. Over two days, a diverse lineup of speakers highlighted a variety […]

October 19, 2018

Property & Casualty Insurance Monitor Firms Experiment with Augmented Reality

Over the past two months, USAA and Allstate released augmented reality (AR) features on their mobile apps, representing insurers’ initial foray into the space. The AR market is expected to explode and reach nearly $210 billion by 2022, adding layers of digital information over users’ real world settings. The enhanced experience of AR differs from […]

July 03, 2018

P&C Quarterly Mobile Highlights and Innovations

Following a stellar first quarter of 2018, property and casualty insurance firms continued to innovate in the second quarter by embracing the latest technology, employing dramatic design updates and improving accessibility on mobile platforms. April was an important month for mobile app features, as two firms in our P&C Insurance Monitor coverage group sought to […]