Chatbots — also known as virtual assistants or automated assistants — can be a valuable resource for financial services consumers. Well-designed chatbots offer customer support in a helpful, conversational format, blending the strengths of live customer service and algorithmic results to increase customer satisfaction. In this white paper, we recommend nine ways to improve chatbot UX based on our […]
Scottrade recently released a retirement study that explores investors’ attitudes toward retirement, financial advice and the (yet to be implemented) fiduciary rule. The study found that 85% of investors are at least somewhat confident that they will have enough money to retire comfortably, with Seniors (70+) most likely to say they are extremely confident. Corporate […]
Social Security benefits are an important consideration in gauging one’s readiness for retirement. Good online calculators offer users vital insight into their own preparedness within the context of their overall financial picture. In our latest white paper, Comparing Social Security Benefit Estimators: What Drives Differentiation?, we explore a wide range of Social Security benefit estimators and […]
As changes occur in the financial advice industry, it is important for asset management firms to position themselves as valuable partners to advisors by providing content-rich, easy-to-use advisor websites. Using our new Advisor Website Audit and surveys of advisors and investors, CI’s latest white paper, Tomorrow’s Fund Company Website: Helping Financial Advisors Thrive in Disruptive […]
In the past two years, blockchain technology has begun to shape the financial services landscape, and financial institutions should be prepared to continue to hear about the technology as it becomes more prevalent. Our latest complimentary white paper, The Rise of Blockchain: An Introduction provides an overview of bitcoin and the blockchain for financial services […]
Gauging retirement readiness is among the most talked about topics in the retirement industry today. Many leading financial firms provide publicly available retirement income projection tools to their website visitors. While all of these tools provide some sort of income projection, they vary in terms of intuitiveness, comprehensiveness and quality of results. In CI’s most […]
The Target data breach and the Heartbleed bug intensified the focus on the vulnerability of personal credit card data in both the physical and digital realms. As a natural consequence, consumers have become increasingly concerned about giving their card data to physical and online merchants. EMV chips for physical cards served as the solution to […]
Corporate Insight recently polled 990 retirement plan participants to collect data on their online preferences, behavior, use of the mobile channel, levels of satisfaction and numerous demographic factors. The complete results of this survey were published in Corporate Insight’s DC Plan Participant Survey Report.
The issue of active versus passive management is a perennial debate for asset managers and investors. The recent growth of interest in indexed strategies highlights that investors are more concerned than ever about keeping costs low, and thus, many are turning to index funds to avoid management fees. While the efficient-market debate is unlikely to be settled any time soon, we here at Corporate Insight are interested in how asset managers promote their different services. In this white paper, we examine how three firms – American Funds, MFS and Vanguard – promote their services in the active and passive management spheres. The whitepaper compares the firms’ marketing strengths and weaknesses and places a special emphasis on online thought leadership, examining the value, volume and website placement of the pieces the firms produce.
The growing popularity and mainstream acceptance of Bitcoins has made it important for consumers and investors to gain a deeper understanding of this preeminent virtual currency. The Complete Bitcoin User Experience: Mining, Exchanges, Wallets and Beyond provides a detailed analysis of how Bitcoins are created, traded and stored. The study includes reviews of the top websites and online services driving the Bitcoin marketplace including Slush’s Pool, Blockchain.info and Coinbase among others. The Bitcoin Study Focuses On: • Mining: Breakdown of the virtual currency's creation process • Trading: Closer look at Bitcoin exchanges and trading platforms • Wallets: Reviews of popular Bitcoin wallets and a look at how they work • Marketplace: Bitcoin's uses, value, outlook and virtual currency competitors