DC Plan Sponsor Digital Audit

The DC Plan Sponsor Digital Audit benchmarks a recordkeeper’s plan sponsor website against those of its key competitors, identifying key improvement opportunities and providing actionable recommendations for delivering a best-in-class digital experience. Using our proprietary Audit grading framework, we rate the plan sponsor site of the client and select competitors across over 100 individual attributes spanning all aspects of the plan sponsor digital experience. The Audit framework, grade definitions and criteria are based on industry best practices we have identified through our Retirement Plan Monitor – Institutional research, which tracks and analyzes the plan sponsor portals of 15 leading recordkeepers. Audits may include any of the firms in our Retirement Plan Monitor – Institutional coverage set.

To learn more about the DC Plan Sponsor Digital Audit and how our service can help improve your plan sponsor digital experience, please contact your Corporate Insight Account Executive, or email us at interest@corporateinsight.com.

DC Plan Sponsor Digital Audit Methodology

Audit Weightings

We surveyed over 300 plan sponsors from a variety of plan types/sizes in June 2019 to gather input on the importance and usage of different plan sponsor website features. We use the results to create importance weightings that we apply to all Audit scores. This provides our clients with a more accurate view of their performance relative to competitors. The survey also factors into the specific recommendations we present clients.

Audit Categories

The DC Plan Sponsor Digital Audit framework consists of six categories (e.g., Plan Information), 22 sub-categories (e.g., Plan Health Analytics & Tools), and over 100 attributes (e.g., Health Data). The categories and sub-categories are as follows:

  • Education & Help Resources
    • Education Resources
    • Online Help & FAQ
    • Customer Service

 

  • Participant Data & Management
    • Participant Search
    • Participant Plan_Related Information
    • Personal & Employment Information
    • Participant Administrative Services

 

  • Plan Administration
    • File Transfer Capabilities
    • User Management
    • Alerts & To-Do Lists
    • Compliance & Fiduciary Resources
    • Additional Administrative Features
  • Plan Information
    • Plan Overview
    • Plan Health Analytics & Tools
    • Investment Profiles & Performance
    • Plan Documents & Forms

 

  • Reporting
    • General Reporting Features
    • Report Building
    • Save & Share Functions

 

  • Website Design & Usability
      • Private Site Homepage & Dashboard
      • Design, Navigation & Information
      • User Profile & Authentication