With 2017 coming to a close, we present the second annual Healthcare Monitor Awards Report, offering an analysis of the state of the health insurance industry in terms of the best digital resources available to members. This year we benchmark industry leaders across six critical categories, awarding gold, silver and bronze medals based on how well firms meet our criteria.
The gold medal is reserved for capabilities that offer an exceptionally valuable service to members in a user-friendly interface. We award a silver medal for resources that offer strong functionalities while suffering from a few small flaws. Finally, a bronze medal goes to resources that, though imperfect, offer members an excellent or uniquely valuable service.
This year, we reviewed health plans in the following categories: Coverage and Benefits, Claims Details, Locators, Estimators, Pharmacy Platforms and Mobile Access. The medals serve to highlight individual health plans for their superior resources and features and to emphasize areas of the online plan servicing and management experience where the health insurance industry is succeeding and where there is room for improvement.