October 2018 – Coverage and Benefits: Understanding Your Plan

​Coverage and benefits details provide members with an understanding of their personal costs in relation to their plan balances and network providers. Without this essential information, members could pay unexpected or high costs for necessary procedures. Including coverage and benefits details helps members prepare financially. Digital content covering these services should be easy to find and presented clearly with links and resources for next steps. This Healthcare Monitor Report examines the content, design and resources provided by 17 coverage firms.

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