June 2016 Trends & Highlights: New Services, Citizens Bank and Making Payments

by on Jul 06, 2016

Keyboard with button pay - electronic payment concept

Keyboard with button pay – electronic payment concept


  • Mobile Changes Abound – Firms introduced a number of mobile changes and new products. Bank of America re-introduced a mobile app compatible with Windows 10 devices while two firms made iPhone and Android app updates: Ameriprise updated its navigation menus and Fidelity unveiled new customizable feeds. Merrill Edge/Lynch added heat maps to their iPad apps for clients to interact with equity data, TD Ameritrade added statements and tax documents to its Android Mobile app, and Liberty Mutual added 3D Touch quick access. Fifth Third Bank now supports Samsung Pay, and U.S. Bank MasterCards are now compatible with Android Pay and Samsung Pay.
  • Three New Calculators – A few firms introduced new calculators. TIAA added a Now and Later Calculator for prospects to determine how to increase their retirement savings significantly through a small contribution rate. MetLife added a Morningstar calculator that demonstrates tax deferral strategies for advisors and produces a ledger of tailored scenarios. Esurance added a new Home Insurance Calculator combining estimated repairs with risk tolerance to recommend coverage.
  • Firms Add New Services  Fidelity launched FidSafe, a new digital service that can store secure copies of financial, legal and personal documents. E*TRADE debuted its Adaptive Portfolio service, a robo-advisor that offers both actively and passively managed funds. Lincoln announced LincXpress, a technology and data effort to simplify underwriting and new business transactions.


Citizens Bank Overhauls Deposit Accounts

The bank added six new interest-earning accounts across its checking, savings and money market products. The firm removed six old accounts and eliminated minimum deposit requirements for most of its accounts.

new_citizens_bank_platinum_checking_accountNew Citizens Bank Platinum Checking Account

Capital One Redesigns Make a Payment Interface

The firm updated the three-step interface to employ a series of lightboxes for initiating card payments instead of the previous version’s in-page platform. Capital One alerted users of the new payments design with an interstitial private site page upon sign in.

three_step_make_a_payment_processThree-Step Make a Payment Process

Wells Fargo Announces Self-Branded Wallet

The firm announced that its Wells Fargo Wallet will launch later this summer and will be integrated into the firm’s current mobile app for Android. Wells Fargo and Chase are the only issuers within the Credit Card Monitor coverage group offering a firm-specific mobile wallet.