May 2015 Trends & Highlights: New Apps, Chip Technology and Calculators

by on Jun 10, 2015


  • Abundance of New Apps and Capabilities – Firms launched a flood of new apps and capabilities including Apple Watch and Android Wear smartwatch apps from USAA. Three firms – T. Rowe Price, MassMutual and John Hancock – released new apps for iPad, Apple and Android devices, and iPhone and iPod touch, respectively. The T. Rowe Price Personal iPad app streamlines personal, business and workplace accounts for investors. RetireSmart, the new MassMutual app, offers plan participants access to their defined contribution plan details through dashboard and balances screens. John Hancock introduced a new Vitality App, which allows users to earn points gained from physical activity. Two of many new mobile capabilities include Ally Bank’s launch of a voice-enabled assistant, Ally Assist, designed to answers questions and guide users through the app – the first such technology we’ve seen in the Bank Monitor coverage group. Capital One introduced a new customization capability – Groups – to its Wallet app, allowing clients to categorize transactions
  • Spotlight on Rewards Cards – In Credit Card Monitor, we noted three new rewards cards. American Express released the Plenti Rewards Card, a cobranded loyalty card earning clients one point per dollar spent at specific major merchant and retail locations. Citicards launched a premium version of its AT&T Card that features ThankYou points, while Discover introduced a co-branded cashback card with NHL team logo customization and NHL store discounts
  • Chip Technology Makes Its Way to Consumer Pockets BB&T, Chase and PNC announced the arrival of Chip Card Technology. All credit and debit card products for the firms will soon feature chip technology that allows clients to use their cards more securely at chip-enabled terminals. Chase announced that it will upgrade ATMs to comply with the updated cards.
  • Calculators Aplenty – Three firms – Franklin Templeton, MassMutual and Allianz Life – introduced new calculators. Franklin Templeton released six new calculators to enhance its investor college planning resources. To determine the number of Mondays left until they can retire, MassMutual clients can use the firm’s new calculator, and watch related videos. Allianz Life introduced an Index Advantage Variable Annuity Calculator with a three-step process, and automatically loading results.


SunTrust Revamps Its Private Site

The firm released a new private site with streamlined navigation, a modernized color scheme and responsive design. The marked site improvements include expandable details in the Accounts main menu, a newly combined Move Money section (previously separate Transfers and Pay Bills), and an Online Banking Demo to introduce all the changes.


SunTrust Private Site Sidebar Navigation

Nationwide Joins Plenti

Nationwide is one of a select group of firms partnering with the Plenti Rewards Program, which enables customers to earn points and use them at other participating partner locations. Plenti partners span a number of different industries. Nationwide clients earn one point per $3 of paid eligible auto and property insurance premiums.


Public Plenti Microsite