Credit Card Monitor

Credit Card Monitor was launched in 2001 and focuses on the online user experience that leading credit card issuers provide card holders and prospects. Using actual credit card accounts, Credit Card Monitor gives you a first-hand look at online capabilities including client account information, transaction resources, interactive tools, customer service and account documents as well as the card products and services offered by your competitors across the credit card industry.

Tracks 11 Leading Credit Card Issuers

  • American Express
  • Bank of America
  • Barclaycard US
  • Capital One
  • Chase
  • Citicards
  • Discover
  • PNC Bank
  • USAA
  • U.S. Bank
  • Wells Fargo

Monthly Research Reports – In-depth reports that focus on key aspects of the online customer and prospect user experience, card products, account documents, industry trends and more. Reports include:

  • Detailed reviews of each Credit Card Monitor firm
  • Key findings and best practice analysis to help improve your company’s offerings
  • Handy matrix summarizing your competitors’ offerings

Bi-Weekly Updates – Comprehensive review of changes and additions to competitors’ public and client websites with an emphasis on:

  • Website design and usability
  • Online product and education resources
  • Online marketing practices
  • Client account information and transaction capabilities

Monthly Research Report Summary Slide Decks – Key summary findings, best practices from industry leaders and recommendations from each report condensed into a convenient slide deck that can easily be shared with colleagues.

Client Website Videos – Go behind-the-login and take a first-hand look at the online resources your competitors offer their clients.

Client Collateral Materials – All materials and communications that we receive are available for subscribers to view or download online. This includes account statements, newsletters, marketing pieces, disclosure documents and email communications.

Competitor Summary Matrices – Breakdown of the key client website features offered by all Credit Card Monitor firms. A matrix comparing products and key fees is also included.

Analyst Support – Personalized research support from our experienced Credit Card Monitor team.

Meredith Barthold

Senior Analyst, Bank Monitor, Credit Card Monitor and Small Business Credit Card Monitor

Meredith Barthold is a Senior Analyst leading the research for Bank Monitor, Credit Card Monitor and Small Business Card Monitor. She has conducted extensive research on the banking and credit card industries, examining the online platforms, customer service capabilities, social media marketing and tools offered to prospects, customers and financial professionals. In addition to her core responsibilities, Meredith has contributed to a variety of custom research projects in the bank and cards industries, the Trends & Highlights blog series and the bi-annual Credit Card Product Update. Meredith holds a B.A. in chemistry from Colgate University.
  • Director of Research: Matthew Eschmann
  • Senior Research Associate: Will Carlson
  • Senior research Associate: Justin Mattos
  • Research Associate: Gina DeCorla