Credit Card Monitor
Credit Card Monitor was launched in 2001 and focuses on the online user experience that leading credit card issuers provide card holders and prospects. Using actual credit card accounts, Credit Card Monitor gives you a first-hand look at online capabilities including client account information, transaction resources, interactive tools, customer service and account documents as well as the card products and services offered by your competitors across the credit card industry.
Tracks 11 Leading Credit Card Issuers
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Monthly Research Reports – In-depth reports that focus on key aspects of the online customer and prospect user experience, card products, account documents, industry trends and more. Reports include:
- Detailed reviews of each Credit Card Monitor firm
- Key findings and best practice analysis to help improve your company’s offerings
- Handy matrix summarizing your competitors’ offerings
Bi-Weekly Updates – Comprehensive review of changes and additions to competitors’ public and client websites with an emphasis on:
- Website design and usability
- Online product and education resources
- Online marketing practices
- Client account information and transaction capabilities
Monthly Research Report Summary Slide Decks – Key summary findings, best practices from industry leaders and recommendations from each report condensed into a convenient slide deck that can easily be shared with colleagues.
Client Website Videos – Go behind-the-login and take a first-hand look at the online resources your competitors offer their clients.
Client Collateral Materials – All materials and communications that we receive are available for subscribers to view or download online. This includes account statements, newsletters, marketing pieces, disclosure documents and email communications.
Competitor Summary Matrices – Breakdown of the key client website features offered by all Credit Card Monitor firms. A matrix comparing products and key fees is also included.
Analyst Support – Personalized research support from our experienced Credit Card Monitor team.

Meredith Barthold
Senior Analyst, Bank Monitor, Credit Card Monitor, Mobile Monitor and Small Business Card MonitorMeredith Barthold is a Senior Analyst leading the research for Bank Monitor, Credit Card Monitor, Mobile Monitor and Small Business Card Monitor. She has conducted extensive research on the banking and credit card industries, examining the online platforms, customer service capabilities, social media marketing and tools offered to prospects, customers and financial professionals. In addition to her core responsibilities, Meredith has contributed to a variety of custom research projects in the bank and cards industries, the Trends & Highlights blog series and the bi-annual Credit Card Product Update. Meredith holds a B.A. in chemistry from Colgate University.
- Director of Research: Matthew Eschmann
- Analyst: Justin Mattos
- Senior Research Associate: Ezra Salzman-Gubbay
- Senior Research Associate: Gina DeCorla
- Research Associate: Robby Baskin
- Research Associate: Cameron Gillespie
- November 2019 – Cross-Platform Consistency
- October 2019 – Transaction History
- September 2019 – Airline Cards
- August 2019 – Reward Redemption Options and Processes
- July 2019 – Reward Redemption Interface Features and Design
- June 2019 – Credit Card Fees
- May 2019 – Card Payments
- April 2019 – Reward-Earning Merchant Offers
- March 2019 – Desktop Site Alert Management: Competitive Assessment of Desktop Site Email, Text and Push Notification Alert Management, Functionality and Added Features
- February 2019 – Mobile App Rewards: In-App Reward Interface, Features and Redemption Options
- January 2019 – Card Servicing Experience: Credit Card Management Capabilities
- December 2018 – 2018 Monitor Awards
- November 2018 – Credit Card Mapping: Private Site Navigation
- October 2018 – Managing Spending on the Go: Mobile App Transaction History
- September 2018 – Balances, Payments & Rewards: Private Site Homepages
- August 2018 – My Brand!: Public Site Product Pages
- July 2018 – A Payment Balancing Act: Credit Management Tools
- June 2018 – Resorting to Benefits: Product Report: Cobranded Resort Cards
- May 2018 – House of Documents: Online Statement Centers
- April 2018 – More Help, Fewer Problems: Interactive Private Site Help: Private Site Messaging, Live Chat and More
- March 2018 – Helping Card Holders Help Themselves: Self-Service Options
- February 2018 – Cross-Promotion: Location, Location, Location: Online Product and Service Promotions
- January 2018 – Taking Credit on the Go: Mobile App Experience
- December 2017 – 2017 Credit Card Monitor Awards
- November 2017 – Show Me the Money: Cashback Cards
- October 2017 – Pushing Card Holders to Action: iPhone Push Notifications
- September 2017 – Searches in Public and Private: Online Search Tools
- August 2017 – Statement Design
- July 2017 – Card Products and Selection Tools
- June 2017 – Mobile App Home Screens
- May 2017 – Rewards Sites and Redemption Options
- April 2017 – Mobile Card Payments
- March 2017 – Credit Card Fees
- February 2017 – Desktop Account Alerts
- January 2017 – Travel Notifications
- December 2016 – 2016 Monitor Awards
- November 2016 – Miles Earning, Airport Perks and Travel Benefits
- October 2016 – Rewards in Apps
- September 2016 – Private Site Navigation
- August 2016 – Mobile Transaction History
- July 2016 – Products and Product Pages
- June 2016 – Online Merchant and Product Offers
- May 2016: Online Card Account Management Options and Tools
- April 2016 – Built-In Card Benefits
- March 2016 – Private Homepages
- February 2016 – Co-Branded Hotel and Resort Cards
- December 2015: Rewards Redemption
- November 2015: Online Statements
- October 2015: Desktop Card Payments
- September 2015: Web-Based Alert Options
- August 2015: iPhone Alerts
- July 2015: Annual Industry Overview
- June 2015: Online Applications
- May 2015: Mobile Navigation & Menu Design
- April 2015: Transaction History
- March 2015: Mobile Bill Pay
- February 2015: Co-branded Airline Cards
- January 2015: 2014 Credit Card Monitor Awards
- December 2014: Issuer-Branded Gift Cards
- November 2014: Mobile Rewards Platforms
- October 2014: Responsive Web Design
- September 2014: Online Credit Limit Increase Requests
- August 2014: Student-Branded Cards
- July 2014: Industry Overview
- June 2014: Credit Card Fees
- May 2014: Credit Card Product Pages
- April 2014: Hardcopy Statement Analysis
- March 2014: Cash Back Cards
- February 2014: Live Chat Tools and Customer Service
- December 2013: Rewards Sites
- November 2013: Private Site Navigation
- October 2013: Secondary Card Users
- September 2013: Private Site Homepages
- August 2013: Universal Rewards Cards
- July 2013: Industry Overview
- June 2013: Fee-Based Add-Ons
- May 2013: Card Customization Options
- April 2013: Public Site Search Tools
- March 2013: Co-branded Resort Cards
- February 2013: Built-in Card Benefits
- January 2013: 2012 Credit Card Monitor Awards