Healthcare Monitor

Healthcare Monitor examines the digital experience of leading group health insurance firms. There are numerous pressures on the healthcare industry, including the digitalization of the customer experience. Our unique research methodology offers healthcare providers a unique, first-hand look at the online capabilities including interactive tools, doctor locater tools and customer services. We also showcase examples of best practices from other industries to foster new ideas.  Unlike our typical monitor services, Healthcare Monitor scans the experience of the leading healthcare insurance firms to determine best practices that are emerging in this space. Our coverage group features the top firms by market share of lives covered as well as premiums collected.

Monthly Research Reports – In–depth reports that focus on key aspects of the digital user experience, including mobile and social media topics. Reports feature:

  • Detailed reviews of the digital experience of leading healthcare insurance firms
  • Key findings and best practice analysis to help improve your firm’s client experience

Monthly Updates – Comprehensive review of changes and additions to competitor public and client websites with an emphasis on:

  • Web and mobile design and usability
  • Integration of social media channels
  • Communications – digital and offline

Collateral Materials – All materials and communications that we receive are available for subscribers to view or download online. Any personal information is redacted.

Analyst Support – Research support from our experienced Healthcare Monitor team.

Jose Santana

Senior Analyst, Healthcare Monitor Jose Santana is a Senior Analyst for Healthcare Monitor’s research services. He has conducted extensive research on the insurance industries with a focus on the online platforms, customer service capabilities and technological innovations offered to prospective individuals and members. Jose’s past involvement includes work on Annuity Monitor and Life Insurance Monitor. Jose has also authored and collaborated on a number of thought leadership pieces, projects and studies focusing on responsive web design, insurance product positioning, mobile transaction capabilities, cyber security and more. Jose graduated from James Madison University in 2010 and has been a member of the Corporate Insight team since 2013.
  • Senior Analyst: Michelle Ammirati