Mobile Monitor

Mobile Monitor continuously tracks and analyzes the mobile resources offered by leading financial institutions across banking, brokerage, credit cards and asset management. Using actual accounts,Mobile Monitor offers you a first-hand look at the mobile user experience these leading firms provide their clients. We review mobile-optimized sites, smartphone apps and tablet apps on all popular mobile devices including iPhones, iPads, Android smartphones and tablets, Windows Mobile and more.

Tracks Over 20 Top Financial Institutions Across the Industry

  • Ally Bank
  • American Express
  • Ameriprise
  • Bank of America
  • BB&T
  • Capital One
  • Capital One 360
  • Capital One Investing
  • Charles Schwab
  • Chase
  • Citi
  • Discover
  • E*TRADE
  • Fidelity
  • Fifth Third Bank
  • KeyBank
  • Merrill Edge
  • Merrill Lynch
  • Morgan Stanley
  • PNC Bank
  • Scottrade
  • TD Ameritrade
  • TIAA-CREF
  • USAA
  • U.S. Bank
  • Vanguard
  • Wells Fargo

Bi-Weekly Updates– Timely reviews of new mobile releases as well as updates and changes to competitor mobile websites, smartphone apps and tablet apps with an emphasis on:

  • Mobile design and usability
  • Mobile interactive tools
  • Client account information and transaction capabilities
  • New mobile site and app releases

Quarterly Mobile Research Reports – In-depth reports that focus on key aspects of the mobile user experience, smartphone and tablet apps, mobile finance trends and more. Reports include:

  • Detailed reviews of each Mobile Monitor firm
  • Key findings and best practice analysis to help improve your company’s offerings
  • Handy matrix summarizing your competitors’ offerings

Quarterly Mobile Research Report Summary Slide Decks –Key summary findings, best practices from industry leaders and recommendations from each report condensed into a convenient slide deck that can easily be shared with colleagues.

Behind-The-Login Videos– Go behind-the-login and take a first-hand look at the mobile resources being offered to clients by your competitors.

Competitor Summary Matrices – Breakdown of the devices supported and key mobile features offered by all Mobile Monitor firms.

Analyst Support – Personalized research support from our experienced Mobile Monitor team.

Matthew Eschmann

Senior Analyst, Consulting Services and Mobile Monitor Matthew Eschmann is a Senior Analyst on Corporate Insight’s Consulting Services team and lead analyst on Mobile Monitor. He joined the firm in 2011 as a member of the Bank/Credit Card Monitor team and published research on such topics as online account applications, co-branded airline credit cards and online dispute tools. In March of 2013, Matthew joined the Consulting Services team where he began researching the impact of Millennials on the financial services industry. He was one of the lead authors of the April 2014 study The Millennial Shift: Financial Services and the Digital Generation. His research has been cited in such publications as American Banker, Bloomberg and MarketWatch.In addition to his focus on Millennials, Matthew is one of the firm’s leading user researchers and has ran usability tests for banks, insurers and brokerages firms. He has also participated in a variety of projects on such topics as gamification in the brokerage industry, trend analysis, online and mobile alerts, private site security and Spanish-language site offerings.