Property & Casualty Insurance Monitor
P&C Insurance Monitor examines the online and offline user experience leading property and casualty insurers offer prospects and clients. Using actual insurance policies, our research service provides you with a unique, first-hand look at the online resources and account and marketing materials your competitors offer to their clients.
Tracks 18 Leading P&C Insurance Companies
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Monthly Research Reports – In-depth reports that focus on key aspects of the online prospect and customer user experience as well as mobile and social media topics. Reports include:
- Detailed reviews of each Property & Casualty Insurance Monitor firm
- Key findings and best practice analysis to help improve your company’s offerings
- Handy matrix summarizing your competitors’ offerings
Bi-Weekly Updates – Comprehensive review of changes and additions to competitor public and client websites with an emphasis on:
- Website design and usability
- Online product and education resources
- Client account information and transaction capabilities
Monthly Research Report Summary Slide Decks – Key summary findings, best practices from industry leaders and recommendations from each report condensed into a convenient slide deck that can easily be shared with colleagues.
Client Website Videos – Go behind-the-login and take a first-hand look at the online resources being offered to clients by your competitors.
Client Collateral Materials – All materials and communications that we receive are available for subscribers to view or download online. This includes account statements, newsletters, marketing pieces, disclosure documents and email communications.
Competitor Summary Matrices – Breakdown of key public and client website and mobile features for all Property & Casualty Monitor firms.
Analyst Support – Research support from our experienced Property & Casualty Monitor team.

Justin Suter
Analyst, P&C Insurance MonitorJustin joined Corporate Insight in 2015 and leads the firm’s P&C Monitor team. He has performed wide-ranging research on the P&C industry, staying abreast of industry trends and examining the online capabilities, educational resources and technological tools leading firms offer prospects and clients. In addition to leading weekly and monthly reports, Justin investigates emerging InsurTech companies and writes about telematics programs for insurance firms. He also co-authored a whitepaper on wellness programs in the insurance industry. Before taking over the P&C Monitor, Justin worked on Corporate Insight’s Life Insurance and Annuity Monitors. Justin earned his B.A. in History with honors at New York University.
- Director of Research: Lauren Roncevic
- Senior Research Associate: Will Carlson
- Research Associate: Henry Marshall
- January 2019 – eDelivery: Managing Paperless Preferences
- December 2018 – 2018 Awards Report
- November 2018 – Mobile Bill Pay: Mobile App Payment Capabilities
- October 2018 – #Insurance: Social Media Outreach through Twitter
- September 2018 – Auto Insurance Product Pages: Car Insurance Details and Resources
- August 2018 – Learning the Rule of the Road: Teen Driver Resources
- July 2018 – Public Site Claims Information: Pre-Login Claims Resources
- June 2018 – Accessing Key Statements on the Go: Mobile Policy Documents
- May 2018 – Acquiring Renters Insurance: Quote Tools, Purchase Process and Follow-Up
- April 2018 – Auto Insurance Online Policy Servicing: Online Policy Management Options
- March 2018 – Private Site Homepages: An Assessment of Private Site Homepages and Navigation
- February 2018 – Allstate Drivewise Road Test: Tracking the Customer Experience for Allstate’s Drivewise Program
- January 2018 – Introducing American Family: Site Review of the Newest Firm in Our Coverage Group
- December 2017 – 2017 P&C Insurance Monitor Awards
- November 2017 – Printable and Digital Insurance Cards: Viewing ID Cards on the Private Site and Mobile App
- October 2017 – Mobile Client Dashboards: Analyzing Home Screens and Navigation Menus on Mobile Apps
- September 2017 – Let’s Talk Insurance Face to Face: Examining Agent Locator Tools on the Public Site
- August 2017 – How to Change a Home Policy
- July 2017 – Personal Profile Settings
- June 2017 – Mobile and Voice Quick Actions
- May 2017 – Accessing Policy Information on the Private Site
- April 2017 – Online Auto Quote Tools
- March 2017 – Public Homepages and Navigation
- February 2017 – Public Site Client Servicing Capabilities
- January 2017 – Clickable Insurance Bills
- December 2016 – 2016 Monitor Awards
- November 2016 – Going Paperless for Policy and Billing Correspondence
- October 2016 – Homeowners Quote Tools
- September 2016 – Policy Messages and Alerts
- August 2016 – Safety and Preparation Resources on the Public Site
- July 2016 – Mobile Auto Policy Servicing
- June 2016: Analyzing Public Site Policy Information
- May 2016 – Point-of-Interest Locator Tools on the Mobile App
- April 2016 – Responsive Design
- March 2016: Online Bill Pay
- February 2016 – Online Document Analysis
- December 2015: Client Login Procedures on Mobile Apps
- November 2015: Connecting and Engaging with Users on Facebook
- October 2015: Online Insurance Shopping on Third Party Sites
- September 2015: Erie Insurance and Kemper Site Reviews
- August 2015: Document Center Assessment
- July 2015: Auto Policy Servicing
- June 2015: Renters Quote Tools
- May 2015: Digital ID Cards
- April 2015: Teen Driving Resources
- March 2015: Coverage Tools
- February 2015: Safeco Site Review
- January 2015: The 2014 Property and Casualty Monitor Awards
- December 2014: Telematics
- November 2014: Private Site Homepages
- October 2014: Pay On-The-Go
- August 2014: Homeowners Insurance Policy Servicing
- July 2014: Public Site Homepages
- September 2014: Social Media Revisited
- June 2014: Online Agent Information for Clients
- May 2014: Auto Quote Tools
- April 2014: Client Telephone Customer Service
- March 2014: Mobile Client Account Information
- February 2014: Homesite Insurance Site Review
- December 2013: Mobile Auto Quote Tools
- November 2013: Home Inventory Resources
- October 2013: Claims Process Information
- September 2013: Homeowners Quote Tools
- August 2013: Social Media Revisited
- July 2013: Online Bill Pay
- June 2013: Auto Insurance Product Pages
- May 2013: eDelivery Services
- April 2013: Auto Coverage Comparison Shopping
- March 2013: Farmers Insurance Site Review
- February 2013: Client Account Information
- January 2013: 2012 P&C Monitor Awards