Healthcare Monitor

Healthcare Monitor examines the digital experience of leading group health insurance firms. There are numerous pressures on the healthcare industry, including the digitalization of the customer experience. Our unique research methodology offers healthcare providers a unique, first-hand look at the online capabilities including interactive tools, doctor locater tools and customer service. We also showcase examples of best practices from other industries to foster new ideas.  Unlike our typical monitor services,Healthcare Monitor scans the experience of the leading healthcare insurance firms to determine best practices that are emerging in this space. Our coverage group features the top firms by market share of lives covered, as well as premiums collected.

Monthly Research Reports – Indepth reports that focus on key aspects of the digital user experience, including mobile and social media topics. Reports feature:

  • Detailed reviews of the digital experience of leading healthcare insurance firms
  • Key findings and best practice analysis to help improve your firm’s client experience

Monthly Updates – Comprehensive review of changes and additions to competitor public and client websites with an emphasis on:

  • Web and mobile design and usability
  • Integration of social media channels
  • Communications – digital and offline

Collateral Materials – All materials and communications that we receive are available for subscribers to view or download online. Any personal information is redacted.

Analyst Support – Research support from our experienced Healthcare Monitor team.

Drew Maresca

Director of Research – Insurance and Retirement Drew Maresca is the Director of Research responsible for the insurance and retirement plan teams at Corporate Insight. He has worked on Retirement Plan Monitor, Mutual Fund Monitor and Mutual Fund – Advisor Monitor. Drew joined Corporate Insight in 2008. His research and commentary has been featured in a number of prominent media publications including Kiplinger's, PLANSPONSOR and MarketWatch. He helped develop and launch Retirement Plan Monitor and was featured at a breakout session at the SPARK national conference in 2013.