401(k) Provider Websites Can Be Confusing, Study Finds

Post on August 15, 2019

When it comes to managing 401(k) investment allocation transactions, a new study suggests that the usability of key website features represents one of the most persistent problems across provider interfaces.

According to the firm’s 2017 DC plan participant survey, the ability to manage future investment allocations received the highest rating in terms of web-based transaction types, with 69% of respondents deeming it to be “very or extremely important.” In the new study, however, Corporate Insight found that the differences between the investment transactions available on participant websites can be difficult to understand, even for savvy retirement planners.

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