The Customer (Experience) is King, Now and Always

Post on May 01, 2018

Customer service and experience can make or break a company’s success. This holds true for many industries, particularly those that don’t provide customers with a tangible product, such as the insurance industry. In a recent Fortune interview, Progressive CEO Tricia Griffith made this astute observation, and I applaud her for thinking this way. As the leader of a $23 billion company – not to mention one of the 32 women leading Fortune 500 companies – she’s clearly on to something.

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