Chatbots — also known as virtual assistants or automated assistants — can be a valuable resource for financial services consumers. Well-designed chatbots offer customer support in a helpful, conversational format, blending the strengths of live customer service and algorithmic results to increase customer satisfaction. In this white paper, we recommend nine ways to improve chatbot UX based on our analysis of three industry leaders.
- How industry leaders are successfully using public and client-only chatbots for customer service
- How to apply UX best practices to minimize errors and create meaningful chatbot user experiences