October 12, 2016

September 2016 Trends & Highlights: New Voice Capabilities Expand to Amazon Alexa, Siri, and Biometrics

TRENDING Six Firms Introduce New Customer Service Technology – September brought a rise in customer service technology from six firms. Both Liberty Mutual and its subsidiary Safeco introduced insurance-based Skills services with the Amazon Alexa App, making them the first insurance firms to do so. Users can interact with the Amazon Echo device in their homes […]
March 09, 2016

February 2016 Trends & Highlights: Mobile Updates, Robo-Advisors and Rebranding

TRENDING Mobile Updates Across the Board – A number of firms updated mobile offerings this month. Ally Bank updated its iPhone app with Touch ID functionality, created an ATM Locator app for Android smartwatches and announced upcoming compatibility with Apple Pay, Android Pay and Samsung Pay for banking customers. Fifth Third joined Ally in offering Touch […]
February 10, 2016

January 2016 Trends & Highlights: The Fed, Mobile Payment Services and Politics

TRENDING  The Fed Raises Rates – As the Fed raised interest rates in January, we saw firms reacting across the financial sphere. Fidelity, The Principal, TIAA-CREFF and Vanguard posted articles and webcasts discussing the decision and its potential impact. Over the course of the month, BB&T, Citi, Citizens Bank, KeyBank, U.S. Bank and Wells Fargo issued […]
January 06, 2016

December 2015 Trends & Highlights: Revamps, FICO Scores and Aggregation

 TRENDING New Year, New Look – This month saw numerous public site redesigns. Barclaycard released a new public site with a scrolling card display, increased imagery and responsive design. Liberty Mutual launched a new public site layout with new navigation and responsive design. Athene consolidated the Athene Annuity and Athene.com sites into one public site. Five […]
December 09, 2015

November 2015 Trends & Highlights: Redesigning, New Products and Bill Pay

TRENDING ’Tis the Season for Redesigning – This month saw numerous public and private site redesigns. While some firms, like Bank of America, made small changes by redesigning the private site small business homepage, other firms, like Fifth Third, revamped the entire public site. Fifth Third introduced sleek, scrolling pages and overhauled its navigation while MetLife […]
October 14, 2015

September 2015 Trends & Highlights: Android Pay, Football Season and Life Insurance Awareness Month

TRENDING Android Pay Makes Its Debut; Samsung Pay Coming Soon – Both Bank and Credit Card Monitor firms featured the debut of Android Pay. While American Express, Bank of America, PNC Bank, U.S. Bank, USAA and Wells Fargo are offering Android Pay compatibility for credit cards, only PNC Bank and U.S. Bank added the Android Pay […]
September 18, 2015

August 2015 Trends & Highlights: Market Volatility, New Products and U by BB&T

TRENDING Firms Address Market Volatility – A number of firms issued commentaries dedicated to the stock market’s instability at the end of August. Schwab included a link to an Insights article on the private site, while Fidelity, TD Ameritrade, and Vanguard took to banners on their public sites to address the issue. Fidelity included webcasts, videos and […]
August 06, 2015

July 2015 Trends & Highlights: App Redesigns, Social Campaigns and the Addition of USAA

TRENDING Increase in Popularity of App Redesigns and Touch ID – Firms launched both app designs and new features this month. Both Citi and Capital One released redesigned apps. Citi streamlined its navigational structure, while also including support for the Apple Watch and adding Touch ID. Capital One’s redesign allows clients to manage all Capital One, 360, […]