While standard card features such as rewards programs are well-known to most card holders, a number of firms offer ways for clients to adjust their physical cards via customization options. These card choices are designed to increase the level of user choice, making card holders feel more connected to a particular card. In this report, we considered two main categories as they pertain to card customization – card images and payment capabilities. As we explored the card customization options offered by each issuer, we focused on the following issues:
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Can users select a customized card design or upload their own images to be used on the card?
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Can card holders request a contactless payment chip and/or EMV chip for their credit card?
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Are clients able to request any of the card plastic customization options via the private site?
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In this edition of Bank Monitor Report, we investigate the options offered for moving money externally to all types of recipients. This Bank Monitor Report focuses on the movement of money into and away from a user’s account at a single firm, including transfers to a client’s own account at other financial institutions and to other account holders regardless of where they bank. As we examined each bank’s external transfer capabilities, we focused on the following issues:
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Are account holders able to make ACH transfers to their own accounts at outside FIs?
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Does each bank offer options to move money to accounts held by other people?
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Do firms offer individual interfaces for each type of transfer?
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The May 2013 Small Business Card Monitor Report takes a close look at online dispute services offered by four of our eight SBCM firms. With online dispute services, clients are able to address an inquiry about a charge online instead of calling the card issuer over the phone. In our investigation, we found that the firms that offer the best online dispute service feature the following attributes:
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Make the online dispute service easily accessible
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Give clients the option to dispute various transaction types online
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Simplify the dispute process for customers
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Offer a variety of dispute scenarios
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Provide assistance throughout the dispute process
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Allow clients to check the status of submitted disputes online
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In this edition of Credit Card Monitor, we look at public site search tools, focusing on the accessibility of the tools, usefulness of Search results, and the design of the results page. Even the most well-organized sites can contain so much content and levels of navigation that it may not be immediately apparent where site visitors can find what they’re looking for. Therefore, when it comes to a Search tool, we considered three main categories as it pertains to search capabilities – accessibility, usability and results. As we explored each issuer’s public site search tool capabilities, we focused on the following issues:
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Where is the Search tool located?
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What options are available within Search?
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How many results are displayed per page, and are these results categorized?
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This month, we revisit our Small Business Card Monitor firms’ online expense reports offerings. Online expense reports continue to be a great service for business card holders, as they can help with filing taxes, setting company-wide budgets and tracking employee spending. Since our last look at online expense reports, we noticed more firms began offering this resourceful feature, while others made enhancements, making the feature more user-friendly and visually appealing.
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Resort-branded cards provide rewards that offer points or earnings towards trips and stays, often without charging an annual fee. In this report we looked at the cards currently available in this card sector, investigating the fees, rates, rewards earnings and secondary perks associated with each. The best resort card products feed into existing rewards programs, allowing users to quickly and easily earn rewards, and include ways for clients to earn accelerated and loyalty rewards points. As we explored each co-branded resort card, we focused on the following issues:
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Which cards carry annual fees?
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Are the resort rewards programs standalone, or do they integrate with a co-branded partner’s existing program?
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Are cards prominently displayed on the issuers’ public sites
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