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This Credit Card Monitor report examines the Spanish-language card products, information and capabilities currently offered by credit card issuers. To appeal to the growing population of Spanish-speakers in the U.S., firms need to offer compelling products and support to potential clients.
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This Credit Card Monitor report looks at both the online dispute information and private site dispute tools offered to clients.As we investigated the tools, forms, and information offered online, our analysis focused on these key issues:
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The extent and integration of online dispute capabilities
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Variety of dispute reason options and presence of free-form information boxes
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Availability of help and status information
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Presence of dispute forms at issuers without online dispute submission
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This Bank Monitor report looks at the various account migration tools offered by banks to ease the transition of funds and services from pre-existing accounts at an old bank. Often called Switch Kits, these forms help clients change automatic payments and direct deposits, as well as close their old accounts. In some cases, switching forms also include detailed checklists and organizational worksheets to help keep new account holders focused and on track with their migration.
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Our report this month investigates the alternative card options currently offered by Credit Card Monitor issuers to their clients. Despite the noise made by almost every issuer about instituting contactless payment capabilities and introducing easier-to-use form factors, only five firms are currently offering cards or card-like payment tools that differ from the traditional ISO 7810 card standard.
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Our Bank Monitor report this month looks at the features, online application and private site functionalities associated with ING Direct’s Electric Orange checking account. This unique offering combines the features of a standard checking account, including unlimited access to funds, online bill pay, and a debit card, with a minimum interest rate (1.75% APY) more typical of money market funds than checking accounts.
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Fraud remains an important issue for card holders and issuers alike. This month’s report looks at public site fraud resources on 12 CCM firms’ public sites,focusing particularly on the following:
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Public site fraud centers
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Available in-house services
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Fee-based services
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