To help minimize the confusion surrounding comparison shopping, some firms offer resources to make the process less daunting. Examples include educational articles, comparison charts and actual quote comparisons from competitors to ease the decision making process. This P&C Monitor Report evaluates the material firms make available to help new clients select an auto insurance provider.
Specifically, we evaluated the firms by the following criteria:
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Types of Resources
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Education
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This Property & Casualty Insurance Monitor Report introduces the newest addition to our coverage list – Farmers Insurance. Our report offers a review of the firm’s public and private websites, with a more comprehensive view of the firm’s offerings hidden behind the login. In addition, we provide a description of the firm’s login process and security measures, discuss the main menu and navigation structure of both sites, as well as the content and layout of each homepage.
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When users log on to the private site, they should be presented with a plethora of account information ready for viewing and modification. In addition, clients should be able to update personal information in their profile section. In this Property & Casualty Insurance Monitor Report, we evaluate the types of personal information available on the private site, especially on the homepage.
Specifically, we evaluated the firms by the following criteria:
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Homepage Information
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Policy information
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Profile Information
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Welcome to our annual Property and Casualty Monitor Awards, where we recognize the best site features across the firms we track. In this report, we evaluate key areas of our firms’ websites, including resources and tools offered for public visitors as well as those available behind the login. We awarded a Corporate Insight “Monitor” (in Gold, Silver or Bronze) to the firms that ranked best in our examination.
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Insurance firms offer roadside assistance programs to provide drivers with help when they need it most. These programs cover a variety of services that drivers may require for their “car troubles,” including tire changes, refueling and jump-starts. In this Property & Casualty Insurance Monitor Report, we examine the coverage firms’ roadside assistance programs, focusing on the service information and resources provided on their public websites.
Specifically, we evaluated the firms by the following criteria:
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Accessibility and Promotion
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Program information
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Registration & Educational Resources
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