Competitive Intelligence and Customer Experience Research
in Financial Services and Healthcare
Best Practice Reports
Reports with best practices and recommendations help you build better user experiences based on clearly defined criteria and carefully weighted ratings systems.
Product and Capability Matrices
Drill down to the specifics with our granular matrix spreadsheets examining digital capabilities and product details, customized for each industry.
Competitor Tracking
Updates track changes to your competitors’ sites and apps, including revamps, new tools, products and marketing initiatives.
Custom Analyst Support
Personalized support from our dedicated team of research analysts. No one knows your competitors’ sites better than our analysts. We’re here to help you get an edge.
Featured Industry Studies
Our enhanced proprietary Experience Benchmarking methodology rates and tracks 175 elements of the brokerage online journey and 125 attributes of their mobile app experience. Learn more in this on-demand webinar.
Based on a recent detailed 2023 pharmacy consumer survey, this webinar examines valuable findings and insights on patients’ behavior, preferences, and levels of satisfaction with their pharmacy’s web and mobile experiences.
Our Fintech Monitor research service tracks the digital experiences offered by top consumer fintechs, startups and innovation-oriented firms. Learn more about Fintech Monitor and see a sample update from the service here.
Bard, ChatGPT, and Bank of America's Erica? Chatbots are appearing everywhere, and user expectations are increasing. Learn how financial services chatbots stack up in a world with generative AI.
Actionable Intelligence for Smarter Decisions
Discover how our research can help you gain a competitive edge. Download our guide to learn more about Corporate Insight, our products and services.
Latest Trends by Industry
Analysis and commentary on the latest trends and innovations affecting the user experience from leading firms.