Raising the Standard for Retirement Digital Experiences
What the 2025 DC Plan Participant Website Experience Benchmark reveals about today’s digital leaders—and where gaps still remain.
As retirement plan sponsors set priorities for the year ahead, digital participant experiences are under more scrutiny than ever. The 2025 DC Plan Participant Website Experience Benchmark Summary provides a summary review of how leading retirement providers are performing today, and where meaningful gaps continue to limit participant engagement, trust, and outcomes.
Why This Benchmark Matters Now
While many providers have made incremental improvements, only a small number are setting the standard for intuitive planning tools, strong security controls, and participant-first design. As expectations rise and digital complexity grows, plan sponsors face increasing pressure to understand where their experience stands, and what it will take to stay competitive.
What You’ll Learn in the Summary Report
In this executive summary report, you’ll see a snapshot of the full report that includes:
Top Performers Driving Industry Innovation
See how a small group of leading retirement providers are pulling ahead through smarter planning tools, stronger security, and more intuitive participant experiences—creating a widening digital experience gap across the industry.Where the Industry Still Struggles
Understand the most common friction points holding providers back today, including persistent weaknesses in profile management, authentication, and navigation as platforms grow more complex.The Road Ahead: Innovation That Will Define 2026
Get a forward-looking view of the emerging capabilities shaping the next phase of retirement digital experiences, from smarter guidance tools to more personalized, participant-driven engagement.
Download the executive summary now to get a quick snap shot of our report.
Ready to See Where the Industry and Your Experience Stands?
We don’t just show you how firms score. We show you where to focus, what to prioritize, and how leaders are raising the bar. If you’re ready to uncover the insights retirement leaders are using to shape digital strategy in the year ahead schedule a call with one of our experts to:
- Learn how to unlock the full report
- Walk through key findings and benchmarks
- Explore firm-level insights and competitive gaps