2025 P&C Insurance Digital Experience Benchmark Summary Report
Corporate Insight’s latest P&C Insurance Digital Experience Benchmark reveals how 20 leading carriers are performing across seven categories, 35 subcategories, and 160+ attributes—from functionality and usability to innovation and design.
This Executive Summary offers a preview of key findings from the 80+ page full report—highlighting emerging trends, near-term priorities, and the innovation strategies that are shaping the future of digital insurance.
Inside, you’ll discover:
Digital experience is now the foundation of trust, retention, and growth. The 2025 Benchmark highlights where insurers have made progress—and where opportunity still exists to lead through smarter design, intuitive self-service, and next-generation digital engagement.
Customer insights drawn from 1,500+ surveys reveal that 85% of users value quick access to payments, ID cards, and policy details, while 72% prefer digital self-service for policy changes
Category highlights from 20 leading carriers, including State Farm, Allstate, and Liberty Mutual
Next-step priorities to close competitive gaps and strengthen digital maturity
A preview of the innovations transforming P&C—AI-driven personalization, connected homes, and flexible payments
Download the Summary Report
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