CI WRITTEN NAME

Commercial Insurance Research Services

Engage more prospects and deepen existing client relationships with improved digital experiences for commercial insurance.

Commercial Insurance Monitor takes you inside the commercial and business insurance customer experience, giving you the tools to create a best-in-class digital platform.
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Commercial Insurance Monitor Research Gives You A Competitive Edge

Commercial Insurance Monitor research helps you exceed the growing expectations of digital-first consumers with an authentic look at the client experience at leading commercial insurance firms in everything from claims, account management, tools, billing and educational programs. Leveraging over 30 years of experience researching the customer experience, Corporate Insight will give you the insights you need on the latest in business owner policies, workers comp policies, commercial liability insurance, and commercial auto insurance. By leveraging a diverse panel of policyholders, we can show you the latest digital features and capabilities to give you an edge on the competition.

Deliverables for Commercial Insurance Monitor

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Competitive Analysis Reports

Quarterly qualitative reports focus on a key aspect of the client digital journey in commercial insurance. These reports benchmark industry leaders with rankings that assess best practices and critique aspects including usability, navigation and personalization.
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Competitor Capabilities Tracking

Whether you prefer a side-by-side matrix comparing industry leader capabilities across hundreds of data points, or full videos of the authenticated site capabilities of each competitor, we have you covered. Find out which firms offer each feature, then watch videos of how these capabilities function and have changed over time.
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Dedicated Analyst Support

A dedicated team of Commercial Insurance Monitor analysts help you dig deeper into our research. Want a screenshot or have an ad-hoc question about a competitor’s authenticated experience? We’re here to give you an edge.
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Commercial Insurance Monitor: Survey Analysis Report

This survey examines what influences agents to work with certain carriers and not others, with the goal of identifying what insurers can do to best attract agents and meet their expectations for functional, intuitive agent portals and adequate support. Preview the findings now.

Access the sample Commercial Insurance Monitor report.

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What Our Clients Say

“Your analysts do an amazing job to support our team. Very responsive to ad hoc requests. Really value the partnership.”

“I have already used [CI’s research] to help build a new login experience and will continue to review the reports to understand how we stack up to our competitors and determine where we need to make enhancements and differentiate ourselves from the rest.​”

“I love the in-depth reports covering a particular capability. I love the ability to request competitor screenshots from CI.”

“I rate the Corporate Insight team 10 / 10. Experts in their field, and as a one-person team, having them as a resource elevates my own capabilities in so many ways. Grateful for the partnership.”

See the Corporate Insight difference

30 years of customer experience research. Trusted by 78% of the financial services and healthcare firms in the Fortune 100.
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Insurance Industry Insights

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In-Depth: User Feedback Surveys Across Life, Annuity and P&C Insurance

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Auto Insurance Report: Policyholders Turn to Artificial Friends for Insurance Advice

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