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Health Plan Monitor Research

Improve your member experience and track best practices and innovations on digital health platforms.

A Health Plan Monitor monthly subscription gives you a first-hand look at the digital member experiences from leading health insurers.
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How Our Health Plan Research Services Give You an Edge

Health Plan Monitor research provides an unprecedented view of the digital member journey, revealing the actionable strategies needed to prepare for a volatile future. Our survey-backed qualitative research gives you an edge on the competition amid escalating disruption from Big Tech firms and the rising digital expectations of members. Rapid innovations in telehealth and online tools predict big changes for the industry. We give you the tools to create great digital experiences.

The Value in Our Deliverables for Health Plan Monitor

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Best Practice Reports

Monthly Health Plan Monitor reports examine key aspects of the digital member experience at leading health plans. These reports benchmark industry leaders with ratings that assess best practices and critique technological aspects of the member experience.
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Monthly Updates

Keep your finger on the pulse of the digital member experience with monthly updates that track all changes on leading insurer platforms as they happen. Leveraging our team of researchers and member panelists, we review changes in real time, showing our subscribers the latest updates to member platforms including chat centers, rewards programs and quote tools.
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Competitor Capabilities Tracking

When you need a point-by-point comparison of the digital member experiences across hundreds of categories of competitors’ authenticated capabilities, we have you covered. Our detailed matrices allow you to understand how leading platforms stack up against each other by each capability offered as well as how they have changed over time.
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Custom Analyst Support

Our Health Plan Monitor analysts provide personalized support to help you dig deeper into our research. Have an ad-hoc question about a competitor’s platform? We’re here to give you an edge.
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Health Plan Monitor Historical Analysis Report – Pace of Change

The types of changes that health insurers implement to their public sites and member sites can shed light on their overall digital strategies and competitive priorities. This report examines how frequently 22 firms in theHealth Plan Monitor coverage group update their public and member sites to gain insight into their underlying strategies.

Access the sample Health Plan Monitor report.

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What Our Clients Say

“I have already used [CI’s research] to help build a new login experience and will continue to review the reports to understand how we stack up to our competitors and determine where we need to make enhancements and differentiate ourselves from the rest.​”

“I love the in-depth reports covering a particular capability. I love the ability to request competitor screenshots from CI.”

“I rate the Corporate Insight team 10 / 10. Experts in their field, and having them as a resource elevates my own capabilities in so many ways. Grateful for the partnership.”

See the Corporate Insight difference

30 years of customer experience research. Trusted by 78% of the financial services and healthcare firms in the Fortune 100.
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Healthcare Industry Insights

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How to Create the Best Healthcare UX

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Aetna Tops Corporate Insight’s 2026 Health Plan Experience Benchmarks

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Corporate Insight Releases Report on Public Site Symptom Checkers

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