Medicare Research Services

Medicare Research Services

Improve the digital Medicare member experience and track best practices and innovations.

The Medicare Research Services subscription gives you a first-hand look at the digital experiences for Medicare members from leading health insurers.


How Our Medicare Research Services Give You an Edge

Medicare Research Services provides an unprecedented view of the digital Medicare member journey, revealing actionable strategies needed to prepare for a volatile future. Our research gives you an edge on the competition amid escalating technology disruption and rising demands of member consumerism. Rapid innovations in telehealth and online tools herald big changes for members, and we’re here to help you navigate toward stability.

The Value in Our Deliverables for Medicare Research Services

Best Practice Reports

Our quarterly reports examine key aspects of the digital Medicare member experience at leading health insurers. These reports benchmark industry leaders with ratings that assess best practices and critique technological aspects of the member experience.

Digital Strategy Updates

Keep your finger on the pulse of the digital member experience with monthly updates that track all changes on leading insurer platforms as they happen. Leveraging our team of researchers and member panelists, we review changes in real time, showing our subscribers the latest updates to online platforms including quote tools, educational resources and wellness programs.

Competitor Capabilities Tracking

If you need a point-by-point comparison of the digital member experiences across hundreds of categories of competitors’ capabilities, we have you covered. Discover which platforms offer each feature to see how these capabilities change over time.

Custom Analyst Support

We provide personalized support from our Medicare Research Services team to help you dig deeper into our research. Have an ad-hoc question about a competitor’s platform? We’re here to give you an edge.

Medicare Quote Tools

With an increasing digitally literate aging population, it is essential for firms to prepare prospects shopping for Medicare insurance with the necessary online information and tools needed to make an informed decision. Learn how Quote tools can serve a vital purpose in member acquisition.

Download the Report



Success story

A Medicare Research Services subscriber was interested in benchmarking its full enrollment journey for Medicare Advantage and Medicare Supplement members with those of competing insurers. Our Medicare Research Services team captured the complete enrollment flows as well as the pre-effective experiences. We identified best practices for online enrollment experiences, focusing on ways the client could better serve Medicare members through the journeys and make the right plan selections. Our analysts provided firm-by-firm breakdowns and screenshots, using in-house UX testing to note industry-leading digital experiences.


Health System Research Services

Health System Research Services

Improve the patient experience through analysis of best practices and technological innovations.

The Health System Research Services monthly subscription gives you a first-hand look at the digital patient experiences from leading health organizations.

Contact us to find out more about an exclusive complimentary trial of Health System Research Services. See how our insights can transform the patient experience.

Download the Brochure

How Our Health System Research Services Give You an Edge

Health System Research Services provides an unprecedented view of the digital patient journey, tracking emerging technologies including telehealth, wearable devices and electronic health records. Our survey-backed research gives you an edge amid escalating technology disruption and rising demands of patient consumerism. Rapid digital innovations herald big changes for patients, and we’re here to help you navigate toward stability.

The Value in Our Deliverables for Health System Research Services

Best Practice Reports

Our monthly reports examine key aspects of the digital patient experience at leading health plans. These reports benchmark industry leaders with ratings that assess best practices and critique aspects within the patient experience.

Custom Analyst Support

We provide personalized support from our Health System Research Services team to help you dig deeper into our research. Have an ad-hoc question about a competitor’s platform? We’re here to give you an edge.

Health System Monitor Report – Test Results

This Health System Monitor Report examines test result capabilities offered by 23 health systems on their patient portals. When assessing functionalities, we note attributes offered by each organization and provide a
detailed matrix.

Download the Report



Success story

A Health System Research Services subscriber wanted to know how it could close competitive gaps with other leading health insurers in its digital appointment scheduling system…
Read the Full Story »


Health Plan Research Services

Health Plan Research Services

Improve the digital member experience and track best practices and innovations.

The Health Plan Research Services monthly subscription gives you a first-hand look at the digital member experiences from leading health insurers.

Download the Brochure

How Our Health Plan Research Services Give You an Edge

Health Plan Research Services provides an unprecedented view of the digital member journey, revealing actionable strategies needed to prepare for a volatile future. Our survey-backed research gives you an edge on the competition amid escalating technology disruption and rising demands of member consumerism. Rapid innovations in telehealth and online tools herald big changes for members, and we’re here to help you navigate toward stability.

The Value in Our Deliverables for Health Plan Research Services

Best Practice Reports

Our monthly reports examine key aspects of the digital member experience at leading health plans. These reports benchmark industry leaders with ratings that assess best practices and critique technological aspects of the member experience.

Digital Strategy Updates

Keep your finger on the pulse of the digital member experience with monthly updates that track all changes leading insurer platforms as they happen. Leveraging our team of researchers and member panelists, we review changes in real time, showing our subscribers the latest updates to member platforms including chat centers, rewards programs and quote tools.

Competitor Capabilities Tracking

Whether you need a point-by-point comparison of the digital member experiences across hundreds of categories of competitors’ authenticated capabilities, we have you covered. Our detailed matrices allow you to understand how leading platforms stack up against each other by each capability offered as well as how they have changed over time.


 


Custom Analyst Support

We provide personalized support from our Health Plan Research Services team to help you dig deeper into our research. Have an ad-hoc question about a competitor’s platform? We’re here to give you an edge.

Corporate Insight Health Plan Report

Health Plan Monitor Competitive Research Report – Individual Plan Quote Tools

It is essential for firms to prepare online prospects shopping for a health plan online by providing easily findable, accurate and digestible educational information. Health insurance quote tools go beyond the scope of traditional educational resources like product pages, articles and videos by allowing prospects to get a realistic picture of health plans.

Download the Report



Success story

A Health Plan Research Services subscriber wanted to know how it could close competitive gaps with other leading health insurers in its digital member experience..
Read the Full Story »


Medicare Industry Competitive Intelligence

Medicare Industry Competitive Intelligence

Improve member engagement and discover digital best practices and innovations.

The Health Plan Monitor monthly subscription provides an authentic, first-hand analysis of leading health insurers’ digital, web, and mobile customer experiences.


What is a Monitor?

Our Health Plan Monitor research service examines the digital member experience of the leading health insurance firms, providing subscribers an authentic, first-hand analysis of the industry’s online capabilities. Areas covered include account management, billing, claims, tools and calculators, product features, mobile capabilities, social media strategy, educational content and wellness programs. By leveraging our competitive intelligence methodology perfected in financial services, we help to improve the relationship between

health insurance firms and their members.

Like our other Monitor services, Health Plan Monitor tracks the daily member experience at the leading healthcare insurance firms to determine emerging best practices. We keep our clients attuned to the pulse of the industry, highlighting important developments and the latest trends to encourage proactive member engagement.

Medicare Industry Research Deliverables

Experience Reports

Dive deep into detailed monthly reports that focus on one aspect of member experience. Reports benchmark industry leaders by grading each firm analyzed on best practices, leadership examples, and proprietary platforms.

Digital Strategy Updates

Stay ahead of the curve with updates that cover changes to the digital experiences of your competitors. Includes: reviews of public and member-only site capabilities, revamps, new tools, campaigns, messaging and more.

Competitor Capabilities

Gain insights through sideby-side comparisons or each firm’s website and mobile capabilities and quickly understand how digital member experiences differ. The matrix features over 800 data points for each firm tracked.

Analyst Support

Personalized support from Health Plan Monitor analysts allows for ad-hoc research requests and open communication. Get the most out of the Health Plan Monitor service and stay ahead of your competition.