Health System Research Services

Health System Research Services

Improve the patient experience through analysis of best practices and technological innovations.

The Health System Research Services monthly subscription gives you a first-hand look at the digital patient experiences from leading health organizations.

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How Our Health System Research Services Give You an Edge

Health System Research Services provides an unprecedented view of the digital patient journey, tracking emerging technologies including telehealth, wearable devices and electronic health records. Our survey-backed research gives you an edge amid escalating technology disruption and rising demands of patient consumerism. Rapid digital innovations herald big changes for patients, and we’re here to help you navigate toward stability.

The Value in Our Deliverables for Health System Research Services

Best Practice Reports

Our monthly reports examine key aspects of the digital patient experience at leading health plans. These reports benchmark industry leaders with ratings that assess best practices and critique aspects within the patient experience.

Custom Analyst Support

We provide personalized support from our Health System Research Services team to help you dig deeper into our research. Have an ad-hoc question about a competitor’s platform? We’re here to give you an edge.

Health System Monitor Report – Test Results

This Health System Monitor Report examines test result capabilities offered by 23 health systems on their patient portals. When assessing functionalities, we note attributes offered by each organization and provide a
detailed matrix.

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Success story

A Health System Research Services subscriber wanted to know how it could close competitive gaps with other leading health insurers in its digital appointment scheduling system…
Read the Full Story »

Healthcare Industry Insights

Health Plan Mobile Benchmarking Shows Room for Improvement in Insurer Member Apps

Discover how insurers can improve their member mobile apps through Corporate Insight’s Mobile Health Plan Audit.

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0 Comments4 Minutes

Studio H: Humana’s Digital Health Innovation Hub

Humana’s Studio H is a Boston-based studio working to improve provider workflow, expand telehealth into the home, innovate voice recognition technologies and digitize primary care.

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0 Comments4 Minutes

Widening the Scope of Healthcare Through Addressing Social Determinants

Discover how health plans and systems are addressing social determinants of health in order to lower cost and improve quality of care.

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0 Comments7 Minutes


Health Plan Research Services

Health Plan Research Services

Improve the digital member experience and track best practices and innovations.

The Health Plan Research Services monthly subscription gives you a first-hand look at the digital member experiences from leading health insurers.

Download the Brochure

How Our Health Plan Research Services Give You an Edge

Health Plan Research Services provides an unprecedented view of the digital member journey, revealing actionable strategies needed to prepare for a volatile future. Our survey-backed research gives you an edge on the competition amid escalating technology disruption and rising demands of member consumerism. Rapid innovations in telehealth and online tools herald big changes for members, and we’re here to help you navigate toward stability.

The Value in Our Deliverables for Health Plan Research Services

Best Practice Reports

Our monthly reports examine key aspects of the digital member experience at leading health plans. These reports benchmark industry leaders with ratings that assess best practices and critique technological aspects of the member experience.

Digital Strategy Updates

Keep your finger on the pulse of the digital member experience with monthly updates that track all changes leading insurer platforms as they happen. Leveraging our team of researchers and member panelists, we review changes in real time, showing our subscribers the latest updates to member platforms including chat centers, rewards programs and quote tools.

Competitor Capabilities Tracking

Whether you need a point-by-point comparison of the digital member experiences across hundreds of categories or full videos of competitors’ authenticated capabilities, we have you covered. Discover which platforms offer each feature and watch videos to see how these capabilities change over time.

Custom Analyst Support

We provide personalized support from our Health Plan Research Services team to help you dig deeper into our research. Have an ad-hoc question about a competitor’s platform? We’re here to give you an edge.

Corporate Insight Health Plan Report

Health Plan Monitor Competitive Research Report – Individual Plan Quote Tools

It is essential for firms to prepare online prospects shopping for a health plan online by providing easily findable, accurate and digestible educational information. Health insurance quote tools go beyond the scope of traditional educational resources like product pages, articles and videos by allowing prospects to get a realistic picture of health plans.

Download the Report



Success story

A Health Plan Research Services subscriber wanted to know how it could close competitive gaps with other leading health insurers in its digital member experience..
Read the Full Story »

Healthcare Industry Insights

Health Plan Mobile Benchmarking Shows Room for Improvement in Insurer Member Apps

Discover how insurers can improve their member mobile apps through Corporate Insight’s Mobile Health Plan Audit.

Read More


0 Comments4 Minutes

Studio H: Humana’s Digital Health Innovation Hub

Humana’s Studio H is a Boston-based studio working to improve provider workflow, expand telehealth into the home, innovate voice recognition technologies and digitize primary care.

Read More


0 Comments4 Minutes

Widening the Scope of Healthcare Through Addressing Social Determinants

Discover how health plans and systems are addressing social determinants of health in order to lower cost and improve quality of care.

Read More


0 Comments7 Minutes


Medicare Industry Competitive Intelligence

Medicare Industry Competitive Intelligence

Improve member engagement and discover digital best practices and innovations.

The Health Plan Monitor monthly subscription provides an authentic, first-hand analysis of leading health insurers’ digital, web, and mobile customer experiences.


What is a Monitor?

Our Health Plan Monitor research service examines the digital member experience of the leading health insurance firms, providing subscribers an authentic, first-hand analysis of the industry’s online capabilities. Areas covered include account management, billing, claims, tools and calculators, product features, mobile capabilities, social media strategy, educational content and wellness programs. By leveraging our competitive intelligence methodology perfected in financial services, we help to improve the relationship between

health insurance firms and their members.

Like our other Monitor services, Health Plan Monitor tracks the daily member experience at the leading healthcare insurance firms to determine emerging best practices. We keep our clients attuned to the pulse of the industry, highlighting important developments and the latest trends to encourage proactive member engagement.

Medicare Industry Research Deliverables

Experience Reports

Dive deep into detailed monthly reports that focus on one aspect of member experience. Reports benchmark industry leaders by grading each firm analyzed on best practices, leadership examples, and proprietary platforms.

Digital Strategy Updates

Stay ahead of the curve with updates that cover changes to the digital experiences of your competitors. Includes: reviews of public and member-only site capabilities, revamps, new tools, campaigns, messaging and more.

Competitor Capabilities

Gain insights through sideby-side comparisons or each firm’s website and mobile capabilities and quickly understand how digital member experiences differ. The matrix features over 800 data points for each firm tracked.

Analyst Support

Personalized support from Health Plan Monitor analysts allows for ad-hoc research requests and open communication. Get the most out of the Health Plan Monitor service and stay ahead of your competition.