Property and Casualty Bank Industry Competitive Intelligence

Property and Casualty Bank Industry Competitive Intelligence

Improve member engagement and discover digital best practices and innovations.

The Health Plan Monitor monthly subscription provides an authentic, first-hand analysis of leading health insurers’ digital, web, and mobile customer experiences.


What is a Monitor?

Our Health Plan Monitor research service examines the digital member experience of the leading health insurance firms, providing subscribers an authentic, first-hand analysis of the industry’s online capabilities. Areas covered include account management, billing, claims, tools and calculators, product features, mobile capabilities, social media strategy, educational content and wellness programs. By leveraging our competitive intelligence methodology perfected in financial services, we help to improve the relationship between

health insurance firms and their members.

Like our other Monitor services, Health Plan Monitor tracks the daily member experience at the leading healthcare insurance firms to determine emerging best practices. We keep our clients attuned to the pulse of the industry, highlighting important developments and the latest trends to encourage proactive member engagement.

Medicare Industry Research Deliverables

Experience Reports

Dive deep into detailed monthly reports that focus on one aspect of member experience. Reports benchmark industry leaders by grading each firm analyzed on best practices, leadership examples, and proprietary platforms.

Digital Strategy Updates

Stay ahead of the curve with updates that cover changes to the digital experiences of your competitors. Includes: reviews of public and member-only site capabilities, revamps, new tools, campaigns, messaging and more.

Competitor Capabilities

Gain insights through sideby-side comparisons or each firm’s website and mobile capabilities and quickly understand how digital member experiences differ. The matrix features over 800 data points for each firm tracked.

Analyst Support

Personalized support from Health Plan Monitor analysts allows for ad-hoc research requests and open communication. Get the most out of the Health Plan Monitor service and stay ahead of your competition.


Property and Casualty Claims Industry Competitive Intelligence

Property and Casualty Claims Industry Competitive Intelligence

Improve member engagement and discover digital best practices and innovations.

The Health Plan Monitor monthly subscription provides an authentic, first-hand analysis of leading health insurers’ digital, web, and mobile customer experiences.


What is a Monitor?

Our Health Plan Monitor research service examines the digital member experience of the leading health insurance firms, providing subscribers an authentic, first-hand analysis of the industry’s online capabilities. Areas covered include account management, billing, claims, tools and calculators, product features, mobile capabilities, social media strategy, educational content and wellness programs. By leveraging our competitive intelligence methodology perfected in financial services, we help to improve the relationship between

health insurance firms and their members.

Like our other Monitor services, Health Plan Monitor tracks the daily member experience at the leading healthcare insurance firms to determine emerging best practices. We keep our clients attuned to the pulse of the industry, highlighting important developments and the latest trends to encourage proactive member engagement.

Medicare Industry Research Deliverables

Experience Reports

Dive deep into detailed monthly reports that focus on one aspect of member experience. Reports benchmark industry leaders by grading each firm analyzed on best practices, leadership examples, and proprietary platforms.

Digital Strategy Updates

Stay ahead of the curve with updates that cover changes to the digital experiences of your competitors. Includes: reviews of public and member-only site capabilities, revamps, new tools, campaigns, messaging and more.

Competitor Capabilities

Gain insights through sideby-side comparisons or each firm’s website and mobile capabilities and quickly understand how digital member experiences differ. The matrix features over 800 data points for each firm tracked.

Analyst Support

Personalized support from Health Plan Monitor analysts allows for ad-hoc research requests and open communication. Get the most out of the Health Plan Monitor service and stay ahead of your competition.


Property and Casualty Insurance Research Services

Property & Casualty Insurance Research Services

Engage prospects and deepen client relationships by enhancing the digital experience.

The Property and Casualty Monitor monthly subscription shows you how the latest technology can revolutionize the ways consumers rely on their insurance carriers via websites and mobile devices.

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Property and Casualty Insurance Research Services Give You An Edge

Our survey-backed research helps you exceed the growing expectations of digital-first consumers through an authentic look at the client experience at leading the property and casualty insurance firms in everything from claims, account management, tools,

billing and educational programs. By leveraging a diverse panel of policyholders, we can show you the features and capabilities that will give you an edge on the competition.

Deliverables for Property & Casualty Insurance Research Services

Experience Reports

Dive deep into monthly qualitative reports that each focus on a key aspect of the client digital journey in auto and home insurance. Reports benchmark industry leaders with rankings that assess best practices and critique aspects including usability, navigation and personalization.

Digital Strategy Updates

Keep your finger on the pulse of the P&C industry with bi-weekly Updates that track all changes to your competitors’ digital experiences. We review prospect and authenticated site capabilities in real time, showing you the revamps, new tools, marketing campaigns and social media messaging that deserves your attention.

Competitor Capabilities

Whether you prefer a side-by-side matrix comparing industry leader capabilities across hundreds of data points, or full videos of the authenticated site capabilities of each competitor, we have you covered. Find out which firms offer each feature, then watch videos of how these capabilities have changed over time.

Dedicated Analyst Support

We provide personalized support from our dedicated team of Property & Casualty Monitor analysts to help you dig deeper into your competition. Have an ad-hoc question about a competitor’s authenticated experience? We’re here to give you an edge.

Survey Review Report: Policy Holder Online Platform Usage Survey Analysis

This month’s Property & Casualty Insurance Monitor Report analyzes and summarizes data from our April 2019 survey of P&C insurance policyholders who use their insurers’ online platforms.

Download the Report



Success story

Our Property & Casualty Insurance Research Services alerted an auto insurer to a vendor upselling the insurer’s clients during a routine windshield replacement. This was detrimental to the customer experience while also a violation of an exclusive agreement the insurer had with a glass replacement company.
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Property and Casualty Industry Insights

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Hurricane Dorian sparks P&C firms to support affected customers through a variety of resources.

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July 2019 P&C Mobile Trends and Highlights

Read a review of mobile trends and highlights from the P&C insurance industry since May.

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