A new article from PLANADVISER examines digital experience rankings from J.D. Power and Corporate Insight, featuring an interview with CI senior director of research Drew Way:
The good news for retirement plan providers, according to both firms, is that consumers are happier with the digital experience of their retirement plans after years of investment focus.
“Web satisfaction remaining consistent is good, because it shows recordkeepers are keeping pace [with the general consumer app market],” says Andrew Way, senior director of research for Corporate Insight. “The improvement in mobile app satisfaction, while relatively small, is also a statement to how much [retirement plan providers] have done to improve over the last few years.”
Read the full PLANADVISER article here.