Property and Casualty Claims Industry Competitive Intelligence

Improve member engagement and discover digital best practices and innovations.

The Health Plan Monitor monthly subscription provides an authentic, first-hand analysis of leading health insurers’ digital, web, and mobile customer experiences.

What is a Monitor?

Our Health Plan Monitor research service examines the digital member experience of the leading health insurance firms, providing subscribers an authentic, first-hand analysis of the industry’s online capabilities. Areas covered include account management, billing, claims, tools and calculators, product features, mobile capabilities, social media strategy, educational content and wellness programs. By leveraging our competitive intelligence methodology perfected in financial services, we help to improve the relationship between

health insurance firms and their members.

Like our other Monitor services, Health Plan Monitor tracks the daily member experience at the leading healthcare insurance firms to determine emerging best practices. We keep our clients attuned to the pulse of the industry, highlighting important developments and the latest trends to encourage proactive member engagement.

Medicare Industry Research Deliverables

Experience Reports

Dive deep into detailed monthly reports that focus on one aspect of member experience. Reports benchmark industry leaders by grading each firm analyzed on best practices, leadership examples, and proprietary platforms.

Digital Strategy Updates

Stay ahead of the curve with updates that cover changes to the digital experiences of your competitors. Includes: reviews of public and member-only site capabilities, revamps, new tools, campaigns, messaging and more.

Competitor Capabilities

Gain insights through sideby-side comparisons or each firm’s website and mobile capabilities and quickly understand how digital member experiences differ. The matrix features over 800 data points for each firm tracked.

Analyst Support

Personalized support from Health Plan Monitor analysts allows for ad-hoc research requests and open communication. Get the most out of the Health Plan Monitor service and stay ahead of your competition.