Property & Casualty Insurance Research Services

Engage prospects and deepen client relationships by enhancing the digital experience.

The Property and Casualty Monitor monthly subscription shows you how the latest technology can revolutionize the ways consumers rely on their insurance carriers via websites and mobile devices.

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Property and Casualty Insurance Research Services Give You An Edge

Our survey-backed research helps you exceed the growing expectations of digital-first consumers through an authentic look at the client experience at leading the property and casualty insurance firms in everything from claims, account management, tools,

billing and educational programs. By leveraging a diverse panel of policyholders, we can show you the features and capabilities that will give you an edge on the competition.

Deliverables for Property & Casualty Insurance Research Services

Experience Reports

Dive deep into monthly qualitative reports that each focus on a key aspect of the client digital journey in auto and home insurance. Reports benchmark industry leaders with rankings that assess best practices and critique aspects including usability, navigation and personalization.

Digital Strategy Updates

Keep your finger on the pulse of the P&C industry with bi-weekly Updates that track all changes to your competitors’ digital experiences. We review prospect and authenticated site capabilities in real time, showing you the revamps, new tools, marketing campaigns and social media messaging that deserves your attention.

Competitor Capabilities

Whether you prefer a side-by-side matrix comparing industry leader capabilities across hundreds of data points, or full videos of the authenticated site capabilities of each competitor, we have you covered. Find out which firms offer each feature, then watch videos of how these capabilities have changed over time.

Dedicated Analyst Support

We provide personalized support from our dedicated team of Property & Casualty Monitor analysts to help you dig deeper into your competition. Have an ad-hoc question about a competitor’s authenticated experience? We’re here to give you an edge.

Survey Review Report: Policy Holder Online Platform Usage Survey Analysis

This month’s Property & Casualty Insurance Monitor Report analyzes and summarizes data from our April 2019 survey of P&C insurance policyholders who use their insurers’ online platforms.

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Success story

Our Property & Casualty Insurance Research Services alerted an auto insurer to a vendor upselling the insurer’s clients during a routine windshield replacement. This was detrimental to the customer experience while also a violation of an exclusive agreement the insurer had with a glass replacement company.
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