Learn best practices in how 15 health systems organizations explain and enable patients to schedule telehealth visits on their mobile devices.

Get a deep dive into virtual visit functionalities and educational resources available on the patient-related apps and mobile sites.

Organizations adequately explain their virtual visit services through text, instructional videos and FAQs. Most organizations let patients schedule a virtual visit through the patient app. Several organizations utilize a standalone app for scheduling and performing virtual visits. The scheduling processes are straightforward with health and medication inputs, preferred pharmacies and cost details. Unique in the coverage set, Novant Health offers a TytoHome virtual care kit for purchase, creating a more enhanced, accurate experience.

This Health System Monitor Report examines video care options available on health system mobile sites and patient apps. We highlight informational resources, as well as actionable elements such as appointment scheduling, follow-up chat and email with a health professional. We examine the findability of video virtual services, the range of addressable health issues and the capabilities associated with each resource (e.g., past visit history). We assess the scheduling process until submission, meaning some virtual visit journeys may only include scheduling.

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